IT Support Engineer {Remote}

JR France; Paris; À distance; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An innovative firm is seeking a skilled professional to lead technical support and product development in the digital energy sector. This role involves debugging regional products, conducting training, and engaging with customers to gather insights on photovoltaic inverter solutions. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to thrive in a multicultural environment. Join a forward-thinking team dedicated to advancing sustainable energy solutions and making a positive impact in the industry.

Qualifications

• 3+ years of experience in digital energy solutions or technical support.
• Proficiency in English and local language required.

Responsabilités

• Debugging guidance for regional products and organizing technical training.
• Conducting product technology work related to photovoltaic inverters.

Connaissances

Technical Support

Product Development

Interpersonal Skills

Communication Skills

Multilingual Skills

Description du poste

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Job Responsibilities:

1. Responsible for debugging guidance of regional products, organizing technical training, maintenance, and upgrades (including inverters, data collectors, and management systems).
2. Conduct product technology and solution work related to photovoltaic inverters; draft and review technical agreements, provide project technical information, and prepare technical bids.
3. Collect and analyze medium- and long-term customer needs for products; contribute demand input for product planning and development; participate in the review of photovoltaic inverter product development and iteration.
4. Manage market engagement, gather and analyze intelligence on photovoltaic inverter products; provide technical support to customers and respond to inquiries.
5. Perform other tasks assigned by superiors.

Post Requirements:

1. At least three years of experience in digital energy solutions or technical support; experience in product development is preferred.
2. Proficiency in English for work purposes, native language skills, and multilingual abilities are preferred.
3. Excellent interpersonal and communication skills; proactive in responding to customer feedback and meeting customer needs promptly.
4. Ability to adapt to a cross-cultural working environment.