IT Support Engineer {Remote}

JR France; Levallois-Perret; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une société de premier plan dans les solutions de navigation et de positionnement recherche un Ingénieur de Support Technique. Vous serez responsable de fournir un support exceptionnel aux partenaires et clients, d'assurer la formation et la résolution des problèmes techniques. Une expérience solide et des compétences en présentation sont essentielles. Le poste nécessite également des déplacements occasionnels.

Qualifications

• Minimum 3 ans d'expérience en support technique ou formation.
• Maîtrise du français et anglais professionnel.
• Compétences en analyse et résolution d'incidents.

Responsabilités

• Fournir un support technique et une formation via différents canaux.
• Analyser et résoudre les problèmes des produits.
• Développer des matériaux de formation et soutenir les ventes.

Connaissances

Service client

Résolution de problèmes

Prise de parole en public

Formation

Diplôme en Surveying, Géomatique ou domaines similaires

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5948984400262725632327661

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors like land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a key part of CHCNAV’s international strategy, driving initiatives to expand our global presence.

We are seeking a motivated, results-driven Technical Support Engineer to join our team. You will deliver exceptional support experiences for CHCNAV partners, distributors, and clients, strengthening trust and business growth. Your role includes addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting. You will also ensure smooth onboarding of new partners regarding hardware and software.

Your responsibilities include providing technical support and training via email, phone, web conference, and in person; analyzing and resolving product issues; supporting sales as a technical expert; developing training materials; and supporting international team collaborations.

Requirements include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields; at least 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning/navigation, LiDAR, unmanned surveying, GIS, or land surveying; fluency in French and professional English skills; and strong presentation and public speaking skills. Some travel to partner or customer locations, trade shows, and regional visits will be required.