IT Support Engineer {Remote}

JR France; Courbevoie; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

CHC Navigation recherche un Ingénieur Support Technique à Courbevoie pour renforcer son équipe. Le poste implique de fournir un support technique à des partenaires et clients, de former sur les produits, et de participer à des déplacements pour démonstrations. Ce rôle nécessite une expérience en service client et des compétences en géomatique, avec une maîtrise du français et de l'anglais professionnel.

Qualifications

• 3 years of effective experience in customer service or technical support.
• Fluency in French and professional English are mandatory.
• Experience in surveying, GNSS, or GIS is a plus.

Responsabilités

• Provide timely technical support and training via various communication channels.
• Serve as technical authority for inquiries and issues.
• Onboard new partners and conduct training.

Connaissances

Service client

Analyse de problèmes

Formation technique

Compétences en présentation

Fluency in French

Professional English

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, or related field

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

courbevoie, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5948984400262725632327629

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.