IT Support Engineer {Remote}

JR France; Clermont-Ferrand; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading international company in GNSS navigation is looking for a Technical Support Engineer to enhance partner and customer experience. This role involves providing technical support, problem-solving, and delivering training. Candidates should have a degree in Surveying or a related field, with fluency in French and English, and at least 3 years of relevant experience.

Qualifications

• Minimum of 3 years experience in technical support or training.
• Experience with GNSS, positioning/navigation, LiDAR mapping.
• Presentation and public speaking skills required.

Responsabilités

• Deliver technical support and training for CHCNAV products.
• Address inquiries and resolve issues for partners and clients.
• Develop and update training materials for technical support.

Connaissances

Customer service

Technical support

Problem analysis

Training

Fluent in French

Professional English

Presentation skills

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, or related field

Description du poste

Client:

CHC Navigation | CHCNAV

Location:

clermont-ferrand, France

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

5948984400262725632327628

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.

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