IT Support Engineer - Hybrid Remote

JR France; Auvergne-Rhône-Alpes; À distance; EUR 28 000 - 40 000; Plein temps

Résumé du poste

A leading tech company is seeking an Onsite IT Support Engineer in Grenoble to troubleshoot and support IT infrastructure. The role requires a Bachelor's degree in Computer Science or IT and at least 2 years of relevant experience. Enjoy a flexible work environment with comprehensive benefits.

Prestations

Flexible work environment

Comprehensive benefits

Work-life balance

Qualifications

• At least 2 years of experience in IT support or related role.
• Proficiency in Windows OS; knowledge of Mac and Linux is a plus.
• Fluent in French and proficient in English.

Responsabilités

• Respond promptly to technical issues related to hardware, software, and network systems.
• Log, track, and manage incidents and service requests using ServiceNow.
• Set up and maintain hardware, software, networks, and peripherals.

Connaissances

Technical Support

Troubleshooting

Incident Management

Collaboration

Formation

Bachelor’s degree in Computer Science or IT

Outils

ServiceNow

Active Directory

Office 365

Remote desktop tools

Description du poste

Social network you want to login/join with:

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Client:

HCLTech

Location:

Grenoble, France

Job Category:

IT Support

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EU work permit required:

Yes

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Job Reference:

197015762101285683232760

Job Views:

1

Posted:

28.06.2024

Expiry Date:

12.08.2024

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Job Description:

HCLTech is a global tech company with over 225,000 employees across 60 countries, offering digital, engineering, and cloud solutions. Serving industries such as Financial Services, Manufacturing, Healthcare, and Telecom, it reported a revenue of $13 billion for the 12-month period ending September 2024. Offices are located in Paris, Lyon, Toulouse, and Blagnac.

We are seeking a dedicated Onsite IT Support Engineer to join our team in Grenoble. The role involves troubleshooting hardware and software issues, providing technical support, and maintaining IT infrastructure to ensure smooth operations.

• Support: Respond promptly to technical issues related to hardware, software, and network systems, adhering to SLA & KPI standards.
• Troubleshooting: Diagnose and resolve issues with desktops, laptops, tablets, smartphones, video conference systems, Cisco switches, and printers.
• User Assistance: Support users with IT-related questions and hardware/software usage.
• Incident Management: Log, track, and manage incidents and service requests using ServiceNow.
• Installation & Configuration: Set up and maintain hardware, software, networks, and peripherals.
• Documentation: Follow and update IT procedures and support documentation.
• Collaboration: Work with other IT team members to ensure effective support.

Qualifications:

• Bachelor’s degree in Computer Science or IT.
• At least 2 years of experience in IT support or a related role.
• Proficiency in Windows OS; knowledge of Mac and Linux is a plus.
• Experience with Active Directory, Office 365, remote desktop tools, and ITSM software.
• Fluent in French and proficient in English.

Apply now with your CV in English. We offer a flexible, people-friendly work environment with comprehensive benefits, fostering professional growth and work-life balance.