IT Support Engineer (H/F) (IT)

JR France; Les Ulis; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading tech company is seeking a Datacenter Hands & Feet IT Support professional to assist with operations at a client’s facility. This role offers a 12-month contract with responsibilities that include troubleshooting and supporting data center equipment. Ideal candidates will have a solid IT background with experience in end device support and familiarity with ITIL frameworks. Join a team dedicated to flexibility, leadership, and personal development within a supportive work environment.

Qualifications

• 3 to 6 years of experience in IT support.
• Fluency in French and proficiency in technical English.
• Understanding of Data Center applications is a plus.

Responsabilités

• Performing IMACD services for data center equipment.
• Troubleshooting fiber link issues and supporting end devices.
• Providing on-call after-hours support for P2 issues.

Connaissances

Troubleshooting

Communication

Data Center Infrastructure Management

Formation

IT Diploma or certifications

Outils

ITIL framework

ITSM tools like Remedy

Description du poste

HCLTech is a global Tech company with 225,000+ employees across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. Offices are located in Paris, Lyon, Toulouse, and Blagnac.

Job Title:

Datacenter Hands & Feet IT Support (L2)

Location:

Buc (78), France

Job Duration:

12-month contract, starting ASAP

Job Description:

We are seeking a Datacenter Hands & Feet IT Support professional to support operations at a client’s facility. Responsibilities include:

1. Performing IMACD services: Installation, Move, Add, Change, and Disposal of Data Center and network equipment.
2. Troubleshooting fiber link issues between switches, identifying errors, and communicating with remote teams.
3. Supporting end devices such as AR Headsets, Clocks, WiFi heart monitors, Puppy Cube Projectors, etc.
4. Assisting network and data center administrators during technical troubleshooting.
5. Providing support in large/medium enterprise Data Centers with Servers, Storage, and Network devices.
6. Offering on-call after-hours support for P2 issues.

Qualifications:

• IT Diploma or certifications with 3 to 6 years of experience.
• Understanding of Data Center Infrastructure Management applications is a plus.
• Exposure to ITIL framework; ITSM tools like Remedy (Incident, Problem, Change Management) are preferred.
• Fluent in French and proficient in technical English for communication with international teams.

Application:

Apply now and submit your CV in English. Join a team working with global clients and industry-leading experts, with opportunities for mentorship and growth. Our culture promotes flexibility, leadership, and personal development, with comprehensive benefits and a supportive work environment.