IT Support Engineer (H/F) (IT)

JR France; Buc; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise technologique mondiale recherche un support IT pour le datacenter à Buc. Ce rôle implique le dépannage technique et l'assistance aux administrateurs, nécessitant un diplôme en IT et une expérience pertinente. Embarquez pour une expérience enrichissante en travaillant avec des clients mondiaux et une culture de travail axée sur l'évolution personnelle et professionnelle.

Prestations

Package de bénéfices complet

Environnement de travail flexible

Opportunités de croissance professionnelle

Qualifications

• 3 à 6 ans d'expérience pertinente.
• Bonne compréhension des applications de gestion des infrastructures.
• Fluente en français et bon anglais technique.

Responsabilités

• Support opérationnel pour équipements data center.
• Dépannage des liaisons fibre entre les commutateurs.
• Formation et suivie des protocoles de support.

Connaissances

Dépannage

Communication technique

Gestion des infrastructures data center

Formation

Diplôme IT ou certifications

Outils

ITIL

Outils ITSM (comme Remedy)

Description du poste

HCLTech is a global Tech company with 225,000+ employees across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. Offices are located in Paris, Lyon, Toulouse, and Blagnac.

We are looking for a Datacenter Hands & Feet IT Support to join our team at a client’s facility in Buc (78), France. This role is offered on a 12-month contract, starting as soon as possible.

The Datacenter Hands & Feet IT Support L2 will be responsible for supporting operational work for a small/medium client, including:

1. Performing IMACD (Install, Move, Add, Change, Dispose) services for data center and network equipment.
2. Troubleshooting fiber link issues between switches, including error visualization and communication with remote technical teams.
3. Supporting end devices such as AR Headsets, Clocks, WiFi heart monitors, Puppy Cube Projectors, etc.
4. Following detailed instructions and support protocols provided prior to work.
5. Assisting network and data center administrators (internal, customer, and vendor) during technical troubleshooting.
6. Providing hands-on experience in large or medium enterprise data centers or hosting sites with Servers, Storage, and Network devices.
7. Providing on-call after-hours support for P2 issues.

Requirements include:

1. IT Diploma or certifications with 3 to 6 years of relevant experience.
2. Good understanding of Data Center Infrastructure Management applications.
3. Exposure to ITIL framework; preferable experience with ITSM tools like Remedy (Incident, Problem, and Change Management).
4. Fluency in French and good technical English for effective communication with international teams.

Interested candidates are encouraged to apply now and submit your CV in English. Join us to work with global clients and industry-leading experts, gaining access to mentorship and growth opportunities. Our people-friendly work culture fosters flexibility, leadership, and personal and professional development, encouraging exploration, experimentation, and success.

We believe in doing things differently by offering hands-on training, coaching, and celebrating the passion and commitment of our teams. Benefits include a comprehensive package, flexible work environment supporting work-life balance, and opportunities for professional growth.