IT Support Engineer {FULLY REMOTE}

JR France; Villejuif; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise internationale leader dans les solutions de navigation et de positionnement recherche un Ingénieur Support Technique basé à Villejuif. Vous serez responsable du support technique et de la formation pour des partenaires et clients variés, tout en étant un acteur clé du développement des relations commerciales. Ce rôle dynamique requiert une solide expérience en support technique, fluence en français et en anglais, ainsi que des compétences en présentation.

Qualifications

• Minimum de 3 ans d'expérience en support technique ou formation.
• Fluence en français et anglais professionnel requis.
• Compétences solides en présentation et en formation.

Responsabilités

• Fournir un support technique et une formation aux clients.
• Analyser et résoudre les problèmes liés aux produits.
• Développer des matériaux de formation et soutenir les ventes.

Connaissances

Formation technique

Service client

Résolution de problèmes

Communication

Présentations

Formation

Baccalauréat ou maîtrise en Géomatique, GNSS ou domaines connexes

Description du poste

Social network you want to login/join with:

IT Support Engineer {FULLY REMOTE}, Villejuif

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327687

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving diverse sectors including land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a key part of CHCNAV’s international strategy, driving initiatives to expand our global presence.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our team. As a vital member of our technical support division, you will develop processes and tools to provide exceptional support for CHCNAV partners, distributors, and clients, enhancing trust, reliability, and business growth.

You will act as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting at partner/customer locations. You will also facilitate the onboarding of new partners, covering both hardware and software aspects.

Your responsibilities include providing timely technical support and training via email, phone, web conferences, and in person; analyzing problems to resolve product issues, including testing, troubleshooting, bug identification, and suggesting enhancements; supporting sales as a technical consultant; and developing/updating training materials.

Requirements:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields.
• Minimum of 3 years’ experience in customer service, technical support, or technical training in surveying, GNSS, positioning/navigation, LiDAR, unmanned surveying, GIS, or land surveying.
• Fluency in French and professional-level English (written and spoken).
• Strong presentation and public speaking skills, including conducting training and technical demonstrations.

This role offers an opportunity to work in an international, results-oriented company where you can utilize your skills fully.