IT Support Engineer {FULLY REMOTE}

JR France; Rouen; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale leader dans les solutions de navigation et de positionnement recherche un Ingénieur Support Technique pour rejoindre son équipe dynamique. Votre rôle consiste à fournir un support exceptionnel aux partenaires et clients, à résoudre des problèmes techniques et à assurer la formation des utilisateurs. Si vous avez un Bac+3 en Géomatique ou un domaine connexe et une expérience solide dans le service client, cette opportunité est faite pour vous.

Prestations

Travail dans un environnement international

Opportunité d'évolution de carrière

Qualifications

• Expérience de 3 ans en assistance technique ou formation technique.
• Compétences en français et en anglais, à l'oral et à l'écrit.
• Capacités de présentation et de démonstration technique requises.

Responsabilités

• Fournir un support technique aux partenaires et clients.
• Analyse des problèmes liés aux produits et résolution.
• Développer et mettre à jour les supports de formation.

Connaissances

Service client

Support technique

Présentations

Formation

Bac+3 minimum en Géomatique, GNSS ou domaine connexe

Description du poste

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327622

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.