IT Support Engineer {FULLY REMOTE}

JR France; Palaiseau; À distance; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading company in the civil engineering sector is seeking a skilled technical support specialist to provide pre-sales and post-sales support for CAD products. The ideal candidate will have a strong background in civil engineering, experience with CAD software, and excellent communication skills. Responsibilities include delivering product demonstrations, managing customer support, and contributing to product development. This role offers the opportunity to engage with clients and partners in various settings, ensuring product effectiveness and customer satisfaction.

Qualifications

• Over 5 years of experience in the civil engineering industry.
• Expertise in at least one CAD application area.

Responsabilités

• Deliver CAD product demonstrations and address technical inquiries.
• Conduct certification programs and competency training for partners.
• Provide technical expertise at industry trade shows and marketing events.

Connaissances

Communication

Collaboration

Problem Solving

Formation

Bachelor's degree in Civil Engineering

Bachelor's degree in Urban Planning

Outils

AutoCAD

ZWCAD

BrisCAD

Civil 3D

ArcGIS

Description du poste

Job Description:

Responsibilities:

1. Pre-Sales & Post-Sales Technical Support: Collaborate with sales teams in client engagements (both online and on-site visits to retail partners and enterprise accounts), delivering CAD product demonstrations and addressing technical inquiries. Manage post-purchase customer support operations, systematically resolving product-related issues through structured troubleshooting protocols.
2. Channel Enablement & Product Feedback Management: Conduct certification programs and competency training for distribution partners and end-users. Establish feedback loops to capture product improvement insights from field technical challenges.
3. Product Localization & Strategic Development: Lead technical documentation adaptation and maintain centralized knowledge repositories during product localization phases. Contribute to product roadmap development through market-driven feature analysis. Provide technical advisory services for strategic accounts and M&A due diligence processes.
4. Technical Marketing Support: Provide on-site technical expertise at industry trade shows, product launch events, and marketing roadshows. Develop and present technical content for customer workshops and solution seminars.

Qualifications:

1. Bachelor's degree or higher in Civil Engineering, Urban Planning, or a related field.
2. Over 5 years of experience in the civil engineering industry, with expertise in at least one CAD application area such as urban planning, road and bridge design, or civil design.
3. Proficient in using mainstream CAD design software like AutoCAD/ZWCAD/BrisCAD, with a preference for candidates familiar with Civil 3D/Covadis or ArcGIS/Spatial Manager.
4. Strong communication and collaboration skills, with an emphasis on being optimistic, resilient under pressure, and self-driven.
5. Proficiency in English is necessary for effective communication.