IT Support Engineer {FULLY REMOTE}

JR France; Mulhouse; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur de la navigation et du positionnement recherche un Ingénieur Support Technique. Vous jouerez un rôle clé en fournissant un support exceptionnel aux partenaires et clients, tout en assurant la formation et la résolution de problèmes. Ce poste exige des compétences techniques solides ainsi qu'une capacité à travailler avec des clients divers à travers des déplacements fréquents.

Qualifications

• Minimum de 3 ans d'expérience dans le service à la clientèle ou le support technique.
• Maîtrise du français et niveau professionnel en anglais écrit et oral requis.
• Compétences en présentation et en démonstration technique.

Responsabilités

• Fournir un support technique et une formation aux clients et partenaires.
• Analyses des problèmes liés aux produits et identification des améliorations.
• Développer et mettre à jour des supports de formation.

Connaissances

Service à la clientèle

Support technique

Formation

Présentation

Bilinguisme (français, anglais)

Formation

Baccalauréat ou Master en Géomatique, GNSS ou domaine similaire

Description du poste

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327652

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.