IT Support Engineer {FULLY REMOTE}

JR France; Laval; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise leader dans les solutions de navigation et de positionnement GNSS recherche un ingénieur de support technique pour rejoindre son équipe. Ce rôle implique de fournir un support de qualité aux partenaires et clients, en garantissant une formation réussie sur le matériel et les logiciels. Le candidat idéal aura un diplôme en géomatique et au moins 3 ans d'expérience en support client, avec de solides compétences en communication et en présentation.

Qualifications

• Diplôme en topographie ou géomatique requis.
• Minimum de 3 ans d'expérience en support technique.
• Fluente en français et anglais professionnel nécessaire.

Responsabilités

• Fournir un support technique exceptionnel aux partenaires et clients.
• Analyser et résoudre les problèmes liés aux produits.
• Développer et mettre à jour des supports de formation.

Connaissances

Service client

Support technique

Formation

Communication

Analyse de problèmes

Formation

Baccalauréat ou master en topographie, géomatique, GNSS ou domaines connexes

Description du poste

Client:

CHC Navigation | CHCNAV

Location:

Not specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3154101708758450176327657

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary plays a key role in our international strategy, driving initiatives to expand our global presence.

We are seeking a highly motivated, results-oriented Technical Support Engineer to join our team. In this role, you will:

1. Deliver exceptional support to CHCNAV partners, distributors, and clients, enhancing trust and reliability.
2. Serve as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting.
3. Ensure the successful onboarding of new partners regarding hardware and software.
4. Provide technical support and training via email, phone, web conferences, and in person.
5. Analyze and resolve product-related issues, including testing, troubleshooting, and bug identification.
6. Support sales as a technical expert for surveying solutions.
7. Develop and update training materials.

Qualifications include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields, with at least 3 years of experience in customer service, technical support, or training in relevant areas. Fluency in French and professional English skills are mandatory. Presentation and public speaking skills are also required. Some travel will be necessary, including visits to partner locations, trade shows, and regional trips to support the CHCNAV France team.

This role offers an opportunity to work in an international, results-driven environment where your skills will be valued.

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be submitted via the 'Apply now' button.