IT Support Engineer Fully Remote}

JR France; Grenoble; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A leading global company in GNSS navigation is seeking a highly motivated Technical Support Engineer. This role involves providing exceptional support to partners and clients, including training, troubleshooting, and developing materials, with a focus on enhancing trust and business growth for innovative navigation solutions.

Qualifications

• 3+ years of experience in technical support or training.
• Fluency in French and professional proficiency in English.
• Willingness to travel for partner/customer support.

Responsabilités

• Providing technical support and training via various communication channels.
• Analyzing and resolving product-related issues.
• Supporting sales as a technical expert for surveying projects.

Connaissances

Technical support

Customer service

Presentations

Problem-solving

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related field

Description du poste

Client:

CHC Navigation | CHCNAV

Location:

Grenoble, France

Job Category:

Other

Job opportunities

-

EU work permit required:

Yes

Job Reference:

3154101708758450176327613

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a key part of CHCNAV’s international strategy, focusing on high-impact initiatives to expand our global presence.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our growing team. You will be responsible for delivering exceptional support experiences to CHCNAV partners, distributors, and clients, enhancing trust, reliability, and business growth.

Your role includes serving as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting at partner/customer locations. You will also ensure the successful onboarding of new partners regarding hardware and software.

Key responsibilities:

1. Providing timely technical support and training via email, phone, web conference, and in person.
2. Analyzing problems to resolve product-related issues, including follow-up, testing, troubleshooting, and bug identification.
3. Supporting sales as a technical expert for surveying projects.
4. Developing and updating training materials.

Requirements:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related field.
• At least 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, or land surveying.
• Fluency in French and professional proficiency in English (written and oral).
• Strong presentation and public speaking skills, including conducting training and technical demonstrations.
• Willingness to travel to partner/customer locations, trade shows, and regional visits to support the team.

Please note: If you are not a passport holder of the country for this vacancy, a work permit may be required. For more information, check our Blog.

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