IT Support Engineer {FULLY REMOTE}

JR France; Créteil; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une société internationale spécialiste de solutions de navigation GNSS cherche un Ingénieur Support Technique pour renforcer son équipe. Le candidat sera responsable du support aux partenaires et clients, en assurant la formation et la résolution de problèmes. Ce poste exige un diplôme en géomatique ou domaine similaire, ainsi que des compétences en service client et communication.

Qualifications

• Minimum 3 ans d'expérience en service client ou support technique dans le domaine de la géomatique.
• Bilingue en français et anglais, compétences en présentation.
• Volonté de voyager pour le travail.

Responsabilités

• Fournir un support technique et de la formation par différents canaux.
• Analyser les problèmes pour résoudre les questions de produit.
• Développer des matériels de formation pour le personnel et les clients.

Connaissances

Service client

Support technique

Traitement des problèmes

Communication

Formation

Formation

Baccalauréat ou Master en Géomatique, GNSS ou domaines connexes

Description du poste

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327665

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a key part of CHCNAV’s international strategy, driving initiatives to expand our global presence.

We are seeking a motivated Technical Support Engineer to join our team. You will deliver support to CHCNAV partners, distributors, and clients—enhancing trust, reliability, and business growth. Your role includes addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting. You will also facilitate onboarding of new partners regarding hardware and software.

Responsibilities include providing technical support and training via email, phone, web conference, and in person; analyzing problems to resolve product issues; supporting sales as a technical expert; developing training materials; and supporting travel to customer locations, trade shows, and regional visits.

Requirements include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields; at least 3 years of customer service or technical support experience in surveying or related areas; fluency in French and English; strong presentation and public speaking skills; and willingness to travel for work.