IT Support Engineer {FULLY REMOTE}

JR France; Cergy; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une société internationale leader en solutions de navigation GNSS cherche à recruter un Ingénieur Support IT. Vous serez responsable de l'assistance technique aux clients, du développement de supports de formation et de la résolution de problèmes complexes. Ce poste nécessite une expérience en support technique et une maîtrise des compétences en communication. Rejoignez une entreprise dynamique et innovante où vous pourrez mettre à profit vos compétences.

Qualifications

• Minimum de 3 ans d'expérience en support technique ou formation.
• Capacités de présentation et de prise de parole en public.
• Connaissances en GNSS et ingénierie de construction appréciées.

Responsabilités

• Fournir un support technique et une formation via plusieurs canaux (email, téléphone, web).
• Analyser et résoudre les problèmes liés aux produits.
• Soutenir les ventes en tant que consultant technique.

Connaissances

Support technique

Résolution de problèmes

Formation

Compétences de présentation

Maîtrise du français

Anglais professionnel

Formation

Bac+3 ou Bac+5 en Géomatique, GNSS ou domaines connexes

Description du poste

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IT Support Engineer {FULLY REMOTE}, Cergy-Pontoise

Client: CHC Navigation | CHCNAV

Location:

Cergy-Pontoise, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3154101708758450176327656

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving various professional sectors including land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and GNSS infrastructure. Established in 2018, our US subsidiary plays a key role in our international strategy, supporting diverse initiatives to expand our global presence.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our team. You will lead processes and tools to deliver exceptional support to our partners, distributors, and clients, strengthening trust and fostering long-term growth. Your role will include addressing inquiries, resolving issues, providing on-site support for training, demos, or troubleshooting, and ensuring smooth onboarding of new partners from hardware and software perspectives.

Your responsibilities include:

• Providing technical support and training via email, phone, web conference, and in person.
• Analyzing and resolving product-related issues, including testing, troubleshooting, bug identification, and suggesting enhancements.
• Supporting sales as a technical consultant for surveying products.
• Developing and updating training materials.

Qualifications:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields.
• Minimum 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning/navigation, LiDAR, unmanned surveying, construction engineering, GIS, or land surveying.
• Fluency in French and professional proficiency in English (both written and oral).
• Presentation and public speaking skills, including conducting training and technical demonstrations.

This role involves travel to partner/customer locations, trade shows, and regional trips to support the France team. Join an international, results-oriented company where you can fully utilize your skills.