IT Support Engineer {FULLY REMOTE}

JR France; Caen; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise leader dans les solutions de navigation GNSS recrute un Ingénieur Support Technique. Vous aurez un rôle clé en apportant un support de qualité, en formant des clients et en contribuant à l'amélioration continue des processus. Ce poste est idéal pour ceux qui cherchent à développer leurs compétences techniques dans un environnement international dynamique.

Qualifications

• Minimum 3 ans d'expérience en service client ou support technique.
• Fluence en français et anglais (écrit et oral) requise.
• Voyages occasionnels vers des sites clients/partenaires.

Responsabilités

• Fournir un support exceptionnel aux partenaires et clients.
• Former les clients et partenaires sur les solutions.
• Résoudre les problèmes techniques sur site.

Connaissances

Support client

Compétences en présentation

Analyse de problèmes

Formation

Baccalauréat ou Master en Géomatique, GNSS ou domaines connexes

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327621

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors including land and aerial surveying, GNSS surveying, 3D data collection, agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary supports CHCNAV’s international growth with initiatives that expand our global presence.

We are seeking a motivated Technical Support Engineer to join our team. You will deliver exceptional support to partners, distributors, and clients, strengthening trust and business growth. Your role includes addressing inquiries, resolving issues, providing onsite support, and training at partner/customer locations. You will also assist in onboarding new partners, support sales as a technical expert, develop training materials, and perform problem analysis.

Requirements include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields, with at least 3 years of customer service or technical support experience in surveying, GNSS, LiDAR, unmanned surveying, GIS, or land surveying. Fluency in French and English (written and oral) is mandatory. Skills in presentation and public speaking are required. Some travel to partner/customer locations, trade shows, and regional visits will be necessary. This role offers an opportunity to utilize your skills in an international, results-oriented company.