IT Support Engineer Fully Remote}

JR France; Auvergne-Rhône-Alpes; À distance; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Une grande entreprise technologique recherche un Ingénieur Support IT sur site à Grenoble. Le candidat sera responsable de l'assistance aux utilisateurs, du dépannage des systèmes matériels et logiciels, ainsi que de la maintenance de l'infrastructure IT dans un environnement de travail flexible et stimulant.

Prestations

Environnement de travail flexible

Opportunités de croissance professionnelle

Package de bénéfices complet

Qualifications

• Au moins 2 ans d'expérience en support IT ou rôle similaire.
• Compétence en Windows OS; Mac et Linux sont un plus.
• Expérience avec Active Directory et Office 365.

Responsabilités

• Répondre et résoudre les problèmes techniques liés au matériel et aux logiciels.
• Loguer et gérer les incidents via ServiceNow.
• Installer et configurer le matériel, les logiciels et le réseau.

Connaissances

Dépannage

Support technique

Collaboration

Formation

Baccalauréat en informatique ou IT

Description du poste

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

912394970723044556832760

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

HCLTech is a global tech company with over 225,000 employees across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, it reported a revenue of $13 billion for the 12 months ending September 2024. Offices are located in Paris, Lyon, Toulouse, and Blagnac.

We are seeking a dedicated Onsite IT Support Engineer to join our team in Grenoble. The role involves providing support to users, troubleshooting hardware and software issues, and maintaining IT infrastructure.

• Support: Respond to and resolve technical issues related to hardware, software, and network systems, adhering to SLA & KPI standards.
• Troubleshooting: Diagnose and resolve issues with desktop PCs, laptops, tablets, smartphones, video conference systems, Cisco switches, and printers.
• User Assistance: Support users with IT-related queries and assist with hardware/software usage.
• Incident Management: Log, track, and manage incidents using ServiceNow.
• Installation & Configuration: Set up and maintain hardware, software, networks, printers, scanners, video conference systems, and Cisco switches.
• Documentation: Follow IT procedures and document support activities.
• Collaboration: Work closely with other IT team members and departments.

Qualifications:

• Bachelor’s degree in computer science or IT.
• At least 2 years of experience in IT support or a related role.
• Proficiency in Windows OS; Mac and Linux skills are a plus.
• Experience with Active Directory and Office 365.
• Knowledge of remote desktop tools and ITSM software.
• Fluent in French and proficient in English.

Apply now with your CV in English. We offer a flexible, supportive work environment, professional growth opportunities, and a comprehensive benefits package.