IT Support Engineer {FULLY REMOTE}

JR France; Angers; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in GNSS navigation solutions is seeking an IT Support Engineer to provide exceptional technical support to partners and clients. This fully remote position offers the chance to leverage your skills in an international setup. Ideal candidates will have a relevant degree, proven technical support experience, and be fluent in French and English, ensuring effective communication in various contexts.

Qualifications

• 3+ years experience in customer service, technical support, or training.
• Fluency in French and professional English.
• Willingness to travel to partner/customer locations.

Responsabilités

• Serve as a technical authority for inquiries and resolving issues.
• Provide onboarding support for new partners, hardware and software.
• Develop and update training materials.

Connaissances

Customer service

Technical support

Problem-solving

Public speaking

Training

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields

Description du poste

Social network you want to login/join with:

IT Support Engineer {FULLY REMOTE}

Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3154101708758450176327618

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving various professional sectors including land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary supports CHCNAV’s international growth with high-impact initiatives worldwide.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our team. You will lead processes and tools to deliver exceptional support for CHCNAV partners, distributors, and clients, strengthening trust and long-term business growth.

Your responsibilities include:

• Serving as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting.
• Ensuring successful onboarding of new partners, both hardware and software.
• Providing technical support and training via email, phone, web conference, and in person.
• Analyzing problems, troubleshooting, testing, and identifying bugs or enhancements.
• Supporting sales as a technical consultant for surveying.
• Developing and updating training materials.

Requirements include:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields.
• At least 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning/navigation, LiDAR, unmanned surveying, GIS, or land surveying.
• Fluency in French and professional English skills (written and spoken).
• Presentation and public speaking skills, including training and demonstrations.
• Willingness to travel to partner/customer locations, trade shows, and regional visits.

This role offers the opportunity to work in an international, results-oriented company where you can fully utilize your skills.