IT Support Engineer {FULLY REMOTE}

JR France; Amiens; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise innovante dans le domaine de la navigation et du positionnement GNSS recherche un Ingénieur Support Technique. Ce rôle clé implique de fournir un support technique aux partenaires, de former les équipes et d'analyser les problèmes techniques. Si vous êtes passionné par la technologie et le soutien client, rejoignez-nous pour faire grandir notre présence internationale.

Qualifications

• Au moins 3 ans d'expérience dans le support technique ou la formation.
• Fluide en français et anglais professionnel.
• Capacités de présentation et de prise de parole en public.

Responsabilités

• Fournir un support technique exceptionnel aux partenaires et clients.
• Analyser les problèmes et résoudre les demandes.
• Former et assister les nouveaux partenaires sur site.

Connaissances

Analyse de problèmes

Support client

Formation

Compétences en présentation

Bilinguisme (Français, Anglais)

Formation

Diplôme de Bachelor ou Master en Géomatique, GNSS ou domaines connexes

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327638

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary supports CHCNAV’s international growth by driving initiatives that expand our global presence.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our team. You will be responsible for delivering exceptional technical support to CHCNAV partners, distributors, and clients, strengthening trust and supporting business growth. Your role includes addressing inquiries, resolving issues, providing on-site support, and ensuring successful onboarding of new partners.

You will provide technical support and training via email, phone, web conference, and in person. You will analyze problems, troubleshoot, identify bugs, and suggest enhancements. Supporting sales as a technical expert and developing training materials are also key responsibilities.

Requirements include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields, with at least 3 years of experience in customer service, technical support, or training in surveying, GNSS, or related areas. Fluency in French and professional English skills are mandatory. Presentation and public speaking skills are required. Some travel will be involved, including visits to partner locations, trade shows, and regional trips to support the team.