IT Support Engineer {FULLY REMOTE}

JR France; Aix-en-Provence; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise internationale recherche un Ingénieur Support Technique pour fournir une assistance technique et former ses partenaires. Vous serez responsable de résoudre des demandes techniques, de former les utilisateurs et de soutenir la croissance des affaires. Ce poste exige un diplôme en Géomatique et au moins 3 ans d'expérience, avec une maîtrise du français et un anglais professionnel.

Qualifications

• Bac+3 ou Bac+5 en Géomatique, Surveying ou domaines connexes.
• Minimum 3 ans d'expérience en support technique ou formation.
• Langues : français et anglais professionnel requis.

Responsabilités

• Fournir un support technique et une formation par email, téléphone, et en personne.
• Résoudre les problèmes techniques et former les partenaires sur site.
• Développer des documents de formation et supporter les ventes.

Connaissances

Résolution de problèmes

Gestion de la relation client

Analyse technique

Formation

Communication

Formation

Diplôme de bachelor ou master en Géomatique

Description du poste

Social network you want to login/join with:

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Client:

CHC Navigation | CHCNAV

Location:

aix-en-provence, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3154101708758450176327611

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving various professional sectors including land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary plays a key role in CHCNAV’s international strategy, driving initiatives that expand our global presence.

We are seeking a motivated, results-driven Technical Support Engineer to join our team. You will lead processes and tools to provide exceptional support to CHCNAV partners, distributors, and clients, helping to build trust, reliability, and support business growth.

Your responsibilities include serving as a technical authority, resolving inquiries, providing on-site support for training, demos, or troubleshooting, and ensuring smooth onboarding of new partners with hardware and software.

You will provide technical support and training via email, phone, web conference, and in person. You will analyze problems, troubleshoot, test, and identify bugs or improvements. Supporting sales as a technical consultant and developing training materials are also part of your role.

Qualifications include a bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields, with at least 3 years of experience in customer service, technical support, or training in surveying, GNSS, LiDAR, unmanned surveying, GIS, or land surveying. Fluency in French and professional English skills are mandatory. Presentation and public speaking skills, including conducting training and demos, are required.

Some travel is expected, including visits to partner or customer locations, trade shows, and regional trips to support the CHCNAV France team.

This role offers an opportunity to work in an international, results-oriented company where you can fully utilize your skills.