IT Support Engineer

Nsc Global; Saint-Just-en-Chaussée; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in IT support is seeking an onsite support technician to maintain and troubleshoot computer systems and peripherals. The role involves fielding help requests, documenting user issues, and providing excellent customer service. Ideal candidates will have at least 2 years of experience and strong communication skills.

Qualifications

• Fluent in English.
• At least 2 years of onsite support experience for desktops, laptops, printers, monitors.

Responsabilités

• Field incoming help requests from end users via telephone and work orders.
• Document all pertinent end user information.
• Record, track, and document the problem-solving process.

Connaissances

Customer Service

Analytical Skills

Problem-Solving

Communication

Description du poste

Overview

Work onsite to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Document, maintain, upgrade, or replace hardware and software systems. Support and maintain user account information, including rights, security, and systems groups.

Responsibilities

1. Field incoming help requests from end users via telephone and work orders courteously.
2. Document all pertinent end user information, including name, department, contact details, and issue description.
3. Build rapport and gather problem details from help desk customers.
4. Prioritize and schedule problems; escalate issues to appropriate technicians when necessary.
5. Record, track, and document the problem-solving process from initial report to final resolution.

Additional Capabilities

• Working knowledge of common concepts, practices, and procedures in the field.
• Awareness of infrastructure support components such as:
• PPG standard desktop tools and utilities,
• IT networks and voice services,
• Thin Client technology (Citrix),
• Ticket handling tools and cross-team troubleshooting.
• Understanding of IT Service Management concepts.
• Strong verbal communication and documentation skills.
• Excellent customer service skills for various requests.
• Good analytical, problem-solving, organizational skills.
• Ability to work independently and in multicultural teams.
• Effective interaction with diverse user bases.
• Ability to work safely in manufacturing environments.
• Highly organized, result-oriented, self-motivated, and proactive.
• Analytical, solution-minded, and delivery-focused.
• Driving license.

Qualifications

• Fluent in English.
• At least 2 years of onsite support experience for desktops, laptops, printers, monitors, etc.