IT Support engineer

Match Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Match Group is looking for a driven individual to lead onboarding and support users in a collaborative environment in Paris. Focused on user satisfaction and technical understanding, this role offers opportunities for personal growth and innovation within a dynamic, multi-brand tech landscape. Join a leading provider in dating technologies, dedicated to creating connections while fostering a diverse and inclusive workplace.

Prestations

Premium healthcare

Mental health support

Emergency leaves

Sustainable mobility benefits

Lunch vouchers

Discounted ClassPass membership

Access to conferences

Continuous learning programs

Qualifications

• Strong command of English, both written and spoken.
• Ability to grasp technical environments and adapt to new tools.
• Collaborative and approachable mindset.

Responsabilités

• Lead and coordinate onboarding and offboarding processes.
• Support individuals in achieving high user satisfaction.
• Act as a key point of contact across Europe.

Connaissances

English proficiency

Proactivity

Ownership

Collaboration

Adaptability

Technical understanding

Outils

Slack

Google Workspace

Zoom

Okta

Description du poste

Know where you belong!

Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Paris office 3 days/week.

How you’ll make an impact:

• Lead and coordinate the onboarding and offboarding processes
• Support individuals in achieving their full potential maintaining high user satisfaction, meeting SLAs, and ensuring clear documentation
• Ownership across Europe, acting as a key point of contact and driving standards across the region

We could be a match if:

• Have a strong command of English, both written and spoken
• Proactivity and ownership in your daily tasks
• Have a collaborative and approachable mindset
• Ability to grasp technical environments, adapting to new tools and systems
• Solid understanding of the technical stack (Slack, Google Workspace and Zoom. Familiarity with Okta is a strong plus)

What’s the team like?

• User-centric team, committed to delivering high levels of satisfaction and seamless support experiences
• Strong focus on automation
• Tight-knit and collaborative group, well-known and trusted by colleagues across all our European offices

Why Match Group?

We don’t just create connections—we cultivate them. At Match Group offices, you’ll work at the heart of a global, multi-brand tech environment, shaping dating experiences across diverse markets. Here, you’ll build, scale, and innovate on platforms used by millions, collaborating with international teams to push the boundaries of online dating.

We prioritize your well-being and growth, providing premium healthcare, mental health support, emergency leaves, and sustainable mobility benefits, along with lunch vouchers and a discounted ClassPass membership. To support your professional development, we offer access to conferences, continuous learning programs, and global career opportunities, ensuring you grow at every stage of your journey with us.

As part of our commitment to sustainability and social responsibility, we actively seek to reduce our environmental footprint (green IT initiatives, eco-friendly policies etc.) while creating a diverse and inclusive workplace. Your work will make an impact—on our teams, our users, and the world around us.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.