IT Support Engineer

Exclusive Networks; Palaiseau; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An innovative firm is seeking an IT Support Engineer to enhance their internal infrastructure. In this role, you will support modern technologies, resolve issues with computer and network systems, and drive the transition to a unified workplace environment. You will collaborate with a dynamic team to improve services and ensure business continuity. This position offers the chance to work in a fast-paced environment where your contributions will significantly impact employee productivity and satisfaction. If you are passionate about IT and customer service, this opportunity is perfect for you.

Qualifications

• 3-5 years of relevant work experience in IT support.
• Strong knowledge of Windows and Macintosh systems.
• Experience in network design for multi-office environments.

Responsabilités

• Support modern technologies for all offices, locally and globally.
• Ensure timely resolution of incidents in line with SLAs.
• Drive the transition to unified solutions across regions.

Connaissances

Windows client systems

Macintosh client systems

Network troubleshooting

Customer service

Documentation skills

Communication skills

Attention to detail

Formation

Degree in IT or equivalent experience

Certification in Server+ and MCSE

Outils

Fortinet systems

Windows Server roles (AD DS, AD FS, DNS, DHCP)

Description du poste

The IT Support Engineer is needed to assist with, but not limited to, the maintenance and configuration of our internal infrastructure, including computer systems, servers, and network infrastructure. You will install hardware and software, and continuously improve to meet the IT business needs of our organization. You will actively resolve problems and issues with computer, network, and server systems to minimize work disruptions locally and globally, maintaining a business continuity approach at all times. Working with the wider team, you will help unify and simplify solutions across all regions, embracing IT modernization through tools to boost employee productivity. You will report to the IT Manager from a regional perspective and to the Global Digital Workplace Manager when assisting global users or tasks.

As an IT Support Engineer, you will :

1. Drive the transition from individual services to unified and simplified solutions across all regions, converting to a modern workplace environment.
2. Support modern technologies remotely for all offices, both locally and globally.
3. Continuously assess and improve the services offered to our business units, aligning with regional requirements and our global scale.
4. Support the day-to-day operation of all technology and telecommunication devices (hardware, software, servers, network, internet, and phones) within our IT Service Management framework (asset, incident, problem, and change management).
5. Operate, maintain, and expand the network infrastructure (Layer 2 - Layer 7), primarily on Fortinet systems.
6. Draft and evaluate technology-related projects, proposals, and reports as required.
7. Regularly evaluate current configurations and improve where necessary.
8. Ensure the accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
9. Act as the escalation point for team members.
10. Promote excellent customer service for all frontline service delivery, constantly seeking ways to enhance customer experience and satisfaction.

Qualifications and Experience

About you

• Degree in a relevant IT field or equivalent professional experience.
• Certification in Server+ and MCSE is beneficial.
• Three to five years of relevant work experience.
• Strong knowledge of Windows and Macintosh client systems.
• Experience with Windows server roles (AD DS, AD FS, DNS, DHCP) and networked workstations (LAN, WAN, WLAN).
• Ability to manage a multi-domain environment.
• Experience in network design for multi-office environments.
• Knowledge of firewalls and switches (Fortinet) is an advantage but not mandatory.
• Ability to document processes effectively.
• Experience with wireless networks and troubleshooting wireless issues.
• Willingness to travel between offices as needed.
• Ability to work within a fast-moving team.
• Excellent written and verbal communication skills.
• High attention to detail.
• Collaborative mindset with decision-making capabilities.

Who are Exclusive Networks?

Why work for us

We are proud to be an Equal Opportunity Employer. We are committed to recruiting and hiring individuals from diverse backgrounds and experiences, believing this enhances our ability to develop superior solutions, make informed decisions, and serve our customers better. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, disability, or similar characteristics. Employment decisions are based solely on qualifications, merit, and business needs. Please review our Diversity and Inclusion Policy for more information.

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