IT support Apprentice - 12 months

Vestiaire Collective; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Vestiaire Collective, une entreprise de mode durable basée à Paris, recherche un apprenti spécialiste IT. Le candidat soutiendra l'équipe IT dans la gestion des incidents, l'installation des systèmes et la réponse aux demandes des employés, tout en favorisant un environnement inclusif. Un poste idéal pour un étudiant préparant un diplôme dans un contexte multiculturel.

Prestations

Investissement significatif dans l'apprentissage et la croissance

Possibilité d'actions gratuites

Jours pour aider des projets d'activisme

Qualifications

• Préparation d'un diplôme (Bac +2/3).
• Opérationnel en anglais, français est un plus.
• Expérience avec un outil de billetterie appréciée.

Responsabilités

• Traiter les demandes des clients internes (changements incidents).
• Installer et configurer le matériel et les logiciels.
• Assurer un support technique réactif sur divers départements.

Connaissances

Service Client

Compétences Interpersonnelles

Expression Écrite et Orale

Organisation

Teamwork

Formation

Bac +2/3 (Licence ou autre)

Description du poste

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London Berlin New York Singapore Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France) Crawley (UK) Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism Transparency Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role

Our Corporate IT team is responsible for providing the most robust performing secure sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices setting up new warehouses connecting new digital tools. We are looking for an IT Specialist Apprentice to support our people and successfully achieve these missions.

What you will do

• Processing of internal client requests (changes incidents)
• Installing and configuring computer hardware software systems networks printers and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across various departments and global locations
• Onboarding new employees on a regular basis
• Monitoring of critical IT systems and tools ensuring high availability at all locations
• Stock management of laptops and peripherals
• Use and develop the knowledge base (Wiki)

Who you are

• Currently preparing a degree (Bachelor Licence or other)
• Support : Experience using a ticketing toolExcellent interpersonal skills
• Excellent written and oral expression you will be in direct contact with French and English speaking teams globally - you must be operational speaking English French is a plus.
• Customer service spiritDesire to work as a teamRigor ability to organize.

Preferred rhythm : you will be able to be at the company for a full week or a full month at least.

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project you will be eligible to free shares

Research indicates thatpeople from underrepresented backgrounds including women people with disabilities andother marginalized communities often hesitate to apply for roles unless they meet every single requirement.

At Vestiaire Collective we believe that talent comes in many forms and were committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs so we encourage you to apply even if you dont tick every box.

Vestiaire Collective is an equal opportunities employer

Beware of Scams

Vestiaire Collective only contacts candidates via official emails ending in @ or . We never use WhatsApp Telegram or similar apps for job offers nor will we ever request payments or banking details.

If you receive a suspicious message please report it to

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Trainee

Experience : years

Vacancy : 1