IT Support Administrator H / F | Embla Medical

Össur; Rennes; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une entreprise dynamique recherche un Administrateur Support IT de Niveau 1 pour rejoindre son équipe à Rennes. Ce rôle clé implique d'assister les utilisateurs internes, de gérer les demandes via le portail, le téléphone et l'email, tout en garantissant un service client exceptionnel. Vous serez responsable de la résolution des problèmes techniques, de l'amélioration des processus de support et de la formation des utilisateurs. En offrant une expérience positive aux utilisateurs, vous contribuerez à l'efficacité de l'organisation. Si vous êtes passionné par le support technique et que vous souhaitez faire une différence, cette opportunité est faite pour vous.

Prestations

Tickets restaurant

17 RTT jours

Qualifications

• Expérience en support IT, idéalement sur un service desk.
• Compréhension de l'administration IT, gestion des comptes utilisateurs.

Responsabilités

• Premier point de contact pour le support utilisateur, gestion des demandes.
• Résolution des problèmes techniques courants et escalade des cas complexes.

Connaissances

Support technique

Compétences en communication

Orientation client

Organisation

Formation

Diplôme en informatique

Outils

Système de gestion des incidents

Description du poste

Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to guarantee assistance in the EMEA Region and also in proximity to local companies?

As the first point of contact for users, you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents are handled promptly, efficiently, and with a strong focus on customer service.

Your role

In this role, you will be the only Level 1 IT support at Rennes and the main point of contact for user support, handling requests via our portal, phone, and email. You will troubleshoot common technical issues, escalate complex cases when needed, and ensure proper tracking of all incidents in our management system. In addition to day-to-day support, you will help improve support processes, maintain service documentation, manage user accounts and permissions, and occasionally deliver user training. Your goal will be to deliver high-quality service and ensure a smooth, positive user experience.

Who you are

• You hold a degree in Computer Science and some experience in IT support, ideally on a service desk or help desk.

• You also have a basic understanding of IT administration, including user accounts, system setup, and software installation.

• You have good communication skills, are customer-focused, organized, and able to work with different stakeholders. Fluency in French is required, and you should be able to work in English (at least B1 level). Previous experience in a similar role is a plus.

What we can offer?

You will benefit from meal vouchers worth €8 for each full working day, with 50% of the cost covered by the employer.

The position is based on a 38-hour work week and includes 17 RTT days.

Application end date:
25 April 2025

Recruitment Process

The recruitment process consists of three steps: an initial interview with the recruitment specialist, a second interview with the HR representative and lead manager, and a final interview with the department head to confirm your fit for the role.