IT Support Administrator H / F | Embla Medical

ForMotion; Rennes; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Une entreprise reconnue dans le secteur de l'informatique recherche un Administrateur de Support Technique de Niveau 1 à Rennes. Vous jouerez un rôle essentiel dans l'assistance aux utilisateurs locaux et régionaux. Ce poste exige une communication efficace et des capacités d'administration IT.

Prestations

Tickets restaurant

17 jours RTT

Qualifications

• Diplôme en Informatique requis.
• Expérience en support technique souhaitée.
• Capacités de communiquer avec divers intervenants.

Responsabilités

• Soutenir les utilisateurs par téléphone, email et portail.
• Résoudre des problèmes techniques courants et escalader si besoin.
• Améliorer les processus de soutien et gérer la documentation.

Connaissances

Communication

Administration IT

Fluence en français

Compréhension de l'anglais

Formation

Diplôme en Informatique

Description du poste

Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to provide assistance in the EMEA Region and nearby local companies?

As the first point of contact for users, you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents are handled promptly, efficiently, and with a strong focus on customer service.

Your role

You will be the sole Level 1 IT support at Rennes and the main point of contact for user support, handling requests via our portal, phone, and email. You will troubleshoot common technical issues, escalate complex cases when needed, and ensure proper tracking of all incidents in our management system. Additionally, you will help improve support processes, maintain service documentation, manage user accounts and permissions, and occasionally deliver user training. Your goal is to deliver high-quality service and ensure a smooth, positive user experience.

Who you are

You hold a degree in Computer Science and have some experience in IT support, ideally on a service desk or help desk. You have a basic understanding of IT administration, including user accounts, system setup, and software installation. You possess good communication skills, are customer-focused, organized, and capable of working with different stakeholders. Fluency in French is required, and you should be able to work in English (at least B1 level). Previous experience in a similar role is a plus.

What we can offer

You will benefit from meal vouchers worth 8 euros for each full working day, with 50% of the cost covered by the employer. The position is based on a 38-hour workweek and includes 17 RTT days.

Application deadline: 25 April 2025

Recruitment Process

The recruitment process includes three steps: an initial interview with the recruitment specialist, a second interview with the HR representative and lead manager, and a final interview with the department head to confirm your fit for the role.

Profile recherché

Embla Medical is committed to sustainable business practices and is renowned for positively impacting people's health and well-being. We are an equal opportunity employer and make employment decisions based on merit. We aim to hire the best available individual for every role.

Our equal opportunity policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, national origin, physical or mental disability, military service, pregnancy, sexual orientation, or any other unlawful consideration.

Embla Medical is committed to complying with all applicable laws and providing equal employment opportunities. This applies to everyone involved in our operations, including supervisors and co-workers.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please exercise caution when asked for sensitive personal information such as social security numbers or bank details. We will never ask for any payment during the recruitment process. Always refer to our official website for verification.

Required Experience

Unclear seniority level

Key Skills

Baan, English Language, Ideas, Access, Games, Application Management

Employment Type

Full-Time

Experience

Years

Vacancy

1