IT Specialist

Chainguard; Saint-Laurent-de-Gosse; Hybrid; EUR 56,000 - 66,000; Full time

Benefits offered by this job

Remote-First Culture

Equity for employees

Health insurance

Flexible Time Off

Parental Leave

Job summary

Chainguard is seeking an IT Specialist to ensure the smooth operation of our IT infrastructure and to support Chainguardians worldwide. You’ll manage and troubleshoot various systems, provide empathetic, timely technical support, and help enforce security compliance across the company.

You’ll collaborate with internal teams, communicate clearly with technical and non-technical audiences, and be comfortable working across time zones.

Qualifications

• Experience in IT Support, ideally in remote or startup environments.
• Experience with MacOS and Linux.
• Experience with mobile device management (MDM).
• Experience configuring and troubleshooting with Neat Hardware.
• Strong IT Security practices and a drive to improve them.
• Excellent written and verbal communication with technical and non-technical audiences.
• Some travel required and ability to be in our London office 2 days a week.
• Self-motivated, proactive, able to work independently and in a team.

Responsibilities

• Provide quick, accurate feedback on technical problems and excellent customer service to employees.
• Be on-site support for our London office: maintain network, A/V, and IT assets.
• Coordinate with vendors to order, manage, and ship hardware worldwide; liaise with London vendors.
• Handle employee lifecycle: onboarding Chainguardians with tools, systems, and hardware; collaborate with HR.
• Receive requests via IT ticketing, email, or Slack; determine severity and escalate as needed.
• Provide on-call support, including some holidays.

Skills

IT Support

MacOS

Linux

MDM

Neat Hardware

IT Security

Communication

Travel

London Office

Independent Worker

Team Player

Job description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role in a nutshell:

As an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones.

What you’ll do:

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escape to appropriate technical staff as appropriate
• Provide on-call support (some holidays)

What we're looking for:

• Experience in IT Support, ideally at a remote or startup environment
• Experience with MacOS and Linux
• Experience with mobile device management (MDM)
• Experience configuring and troubleshooting with Neat Hardware
• A strong understanding of IT Security best practices and a desire to improve them
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Some travel required
• Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
• Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight
• Strong ability to cycle between working independently and in a team environment
• Motivated and eager to participate in growing and changing environments (often wearing "many hats")
• An eagerness to grow and build a company that's solving an important problem

Base Salary Range

£47,501—£55,665 GBP

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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