IT Site Support

Seargin Ltd; Voisins-le-Bretonneux; Remote; EUR 40,000 - 52,000; Full time

Benefits offered by this job

B2B Contract

Stable and Dynamic International Firm

Engaging Projects and Latest IT

Competitive Rates

Renowned International Projects

MultiSport and Private Medical Care

Job summary

Seargin Ltd in Voisins-le-Bretonneux, Île-de-France, is seeking an onsite IT Support specialist for a manufacturing site. You will be the first point of contact for local tech needs, deliver hands-on assistance, and resolve incidents affecting daily operations.

The role covers Windows and Azure, ServiceNow incident handling, collaboration with central IT, MES support, and ensuring productive relationships with production teams.

Qualifications

• Solid knowledge of Windows operating systems and IT systems administration.
• Basic understanding of networking, including VLANs and connectivity.
• Experience with Microsoft 365, Azure and Azure Active Directory.
• Hands-on hardware troubleshooting for workstations and peripherals.
• Experience handling IT incidents and service requests with prioritization.
• Strong communication and interpersonal skills for end users.
• Ability to work in an international environment and with distributed teams.
• Fluent English required; onsite presence and driving licence.

Responsibilities

• Act as the first point of contact for IT and business matters at the site.
• Deliver onsite technical support and troubleshoot issues.
• Troubleshoot IT hardware and software and resolve incidents.
• Register and manage incidents and service requests via ServiceNow.
• Coordinate with central IT teams and regional IT teams.
• Support Microsoft 365, Azure services for local users.
• Assist with manufacturing IT systems and MES applications.
• Work with local business stakeholders to translate IT needs into service requests.
• Prioritize onsite IT activities according to IT processes and standards.
• Maintain relationships with production teams and site management.

Skills

Windows systems administration

Networking concepts

Microsoft 365 / Azure

Hardware troubleshooting

IT incident management

Communication skills

Problem solving

International environment

Fluent English

Driving licence

Tools

ServiceNow

Job description

• Act as the first point of contact for IT and business‑related matters at the manufacturing site, supporting daily operations and addressing local technology needs.
• Deliver Onsite Technical Support
  • Provide hands‑on technical assistance to end users, troubleshoot issues, and resolve incidents affecting workplace productivity and site operations.
• Troubleshoot IT Hardware and Software
  • Diagnose and resolve issues involving Windows clients, computer hardware, printers, network connectivity, and other end‑user technologies.
• Manage Incidents and Service Requests
  • Register, manage, and resolve IT incidents and service requests through ServiceNow, ensuring appropriate prioritization and timely follow‑up.
• Coordinate with Central IT Teams
  • Work closely with the central Service Desk and regional IT teams to ...
• Support Microsoft and Azure Services
  • Provide support for Microsoft 365, Azure Active Directory, and corporate IT infrastructure used by employees at the local site.
• Assist with Manufacturing IT Systems
  • Support manufacturing‑related technologies, including MES applications and production devices, helping maintain stable IT operations in production areas.
• Support Local Business Stakeholders
  • Work with local business representatives to understand their IT needs, identify technical requirements, and translate them into appropriate service requests.
• Manage Local IT Priorities
  • Independently organize and prioritize onsite IT activities while following established IT processes, procedures, and service standards.
• Maintain Local IT Relationships
  • Act as a local IT ambassador, building strong relationships with production teams and site management while promoting effective cooperation with IT departments.

Requirements

• Windows and IT Systems Administration
  • Solid knowledge of Windows operating systems, IT systems administration, and client management, with the ability to support daily workplace IT operations.
• Basic understanding of networking concepts, including network connectivity, troubleshooting, and VLANs, with the ability to identify common infrastructure issues.
• Microsoft 365 and Azure
  • Experience supporting Microsoft 365, Azure, and Azure Active Directory, including user environments and common end‑user access issues.
• Hardware Troubleshooting
  • Hands‑on experience diagnosing and resolving hardware issues, supporting workstations and peripherals, and performing onsite IT activities.
• IT Incident and Service Management
  • Understanding of IT support processes, including incident handling, service request management, issue prioritization, and coordination with central support teams.
• Communication and Interpersonal Skills
  • Good communication and interpersonal skills, with the ability to provide clear technical assistance and cooperate effectively with users and IT colleagues.
• Problem‑Solving Approach
  • Proactive, service‑oriented mindset with strong problem‑solving abilities and the confidence to investigate issues and take ownership of their resolution.
• International Environment
  • Ability to work effectively in an international environment, collaborating with local business stakeholders and geographically distributed IT teams.
• Fluent English, enabling effective communication with international colleagues, central IT teams, and local stakeholders.
• Onsite Availability and Driving Licence
  • Valid driving licence and flexibility to work onsite in a manufacturing environment, providing hands‑on support and responding to local operational needs.

What we offer

• B2B Contract
  • Employment based on a B2B contract
• Stable and Dynamic International Firm
  • Opportunity to work in a stable, dynamically developing international company
• Engaging Projects and Latest IT
  • Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
  • Attractive remuneration rates offeres
• Renowned International Projects
  • Involvement in the most prestigious international project
• MultiSport and Private Medical Care
  • MultiSport and Private Medical Care

Work with us