IT Service Owner – ERP (D365)

TN France; France; À distance; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Join a forward-thinking company dedicated to creating healthier futures. As a Service Owner, you will play a crucial role in managing and enhancing services within the IT department. Collaborate with various teams to ensure alignment with business initiatives while overseeing the Dynamics 365 platform. This position offers an exciting opportunity to lead a global team, negotiate service agreements, and drive continuous improvement. If you are passionate about technology and want to make a meaningful impact, this role is perfect for you.

Prestations

Medical, dental, and vision care

Paid parental leave

Professional development resources

Employee resource groups

Volunteer activities

Qualifications

• 7+ years in IT with significant business exposure.
• Expertise in business and technology with ERP systems.

Responsabilités

• Lead Dynamics 365 CoE Team for Global Consulting Services.
• Accountable for D365 platform and service enhancements.

Connaissances

Verbal and written communication

Conflict management

Strategic agility

Interpersonal skills

Analytical and problem solving

Formation

BS Degree in Computer Science

Progressive leadership experience

Outils

Dynamics 365

ITIL v3 Foundation

Description du poste

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Job Reference:

2d391a61fe7b

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Position Summary

Under direction of the VP of IT Services the Service Owner will act as an expert over the services and supporting products in their area of responsibility. The SO works closely with Relationship Managers, Enterprise Architects and Service Delivery Managers to define new and enhance existing services and products and acts as a bridge between service management and other EITS teams. The SO is accountable for all aspects of new and existing services and product in their area of expertise, including negotiating Service Level Agreements, providing definitions and costing, service reviews, and reporting of service performance metrics. The SO may manage resources and mentors other EITS resources.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations. D365 ERP supports a global business across 25+ countries. The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team.
• Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout.
• Responsible for ensuring that new services or service enhancements are aligned with business initiatives
• Accountable for the development, implementation, evaluation and on-going management of new and existing services and products
• Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams
• Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services
• Hold internal and external suppliers accountable via formal agreements
• Represent the assigned service across the organization
• Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams
• Accountable for working with Problem Management to address problems within the service
• Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items
  Accountable for working with the Change Manager to determine
• acceptable windows for changes for the service
• Ensure services and products adhere to Information Technology Infrastructure Library (ITIL) processes
• Deliver Quarterly Service Reviews
• Accountable for negotiation of Service Level Agreements with business partners
• Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services
• Produce SLA performance metrics for assigned services
• Define the service and determine the costing model of the assigned services listed in the Service Catalog
• Accountable for maintaining the Service Catalog for assigned services
• Continuous improvement and innovation of the assigned services and products
• Understand the market demands for the service as well as potential competing services
• Accountable for the creation and maintenance of all service documentation
• Accountable for the management and career development of direct reports
• Mentoring of IT resources

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Excellent verbal and written communication skills
• Subject matter expertise in both the business and technology
• Skilled in conflict management
• Experience working in a matrix environment
• BS Degree in Computer Science, Business or related field preferred
• Progressive leadership experience over 7+ years in an IT environment with significant business exposure
• Significant experience of owning ERP system(s). Experience specifically with Dynamics 365 is not required, but would be beneficial
• ITIL v3 Foundation Certified

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Able to anticipate customer needs and expectations
• Able to influence associates who are not in your direct reporting structure
• Demonstrated strategic agility
• Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results
• Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems
• Advanced communication, negotiation, and conflict resolution capabilities at all levels of management
• Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively
• Advanced decision making skills
• Advanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions
• Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Position Summary

Under direction of the VP of IT Services the Service Owner will act as an expert over the services and supporting products in their area of responsibility. The SO works closely with Relationship Managers, Enterprise Architects and Service Delivery Managers to define new and enhance existing services and products and acts as a bridge between service management and other EITS teams. The SO is accountable for all aspects of new and existing services and product in their area of expertise, including negotiating Service Level Agreements, providing definitions and costing, service reviews, and reporting of service performance metrics. The SO may manage resources and mentors other EITS resources.

PRIMARY DUTIES AND RESPONSIBILITIES:

Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations. D365 ERP supports a global business across 25+ countries. The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team.

Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout.

Responsible for ensuring that new services or service enhancements are aligned with business initiatives

Accountable for the development, implementation, evaluation and on-going management of new and existing services and products

Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams

Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services

Hold internal and external suppliers accountable via formal agreements

Represent the assigned service across the organization

Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams

Accountable for working with Problem Management to address problems within the service

Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items
Accountable for working with the Change Manager to determine

acceptable windows for changes for the service

Ensure services and products adhere to Information Technology Infrastructure Library (ITIL) processes

Deliver Quarterly Service Reviews

Accountable for negotiation of Service Level Agreements with business partners

Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services

Produce SLA performance metrics for assigned services

Define the service and determine the costing model of the assigned services listed in the Service Catalog

Accountable for maintaining the Service Catalog for assigned services

Continuous improvement and innovation of the assigned services and products

Understand the market demands for the service as well as potential competing services

Accountable for the creation and maintenance of all service documentation

Accountable for the management and career development of direct reports

Mentoring of IT resources

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Excellent verbal and written communication skills

Subject matter expertise in both the business and technology

Skilled in conflict management

Experience working in a matrix environment

BS Degree in Computer Science, Business or related field preferred

Progressive leadership experience over 7+ years in an IT environment with significant business exposure

Significant experience of owning ERP system(s). Experience specifically with Dynamics 365 is not required, but would be beneficial

ITIL v3 Foundation Certified

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Able to anticipate customer needs and expectations

Able to influence associates who are not in your direct reporting structure

Demonstrated strategic agility

Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results

Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems

Advanced communication, negotiation, and conflict resolution capabilities at all levels of management

Strong presentation skills

Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively

Advanced decision making skills

Advanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions

Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit cencora

Schedule

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation