IT Senior Officer – Digital Workplace

European Climate Foundation; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Permanent contract

International team

Flexible working practices

Résumé du poste

The European Climate Foundation (ECF) is seeking an IT Senior Officer - Digital Workplace to deliver and improve DW services across offices in Brussels, Paris, The Hague, London, Madrid and remote sites. Based in one of the main offices, you will translate business needs into cost-effective IT services and coordinate with internal teams and external suppliers.

You will support macOS fleets on Microsoft 365, provide L1/L2 support, help maintain websites, document processes and training, and

Qualifications

• Degree in a technical field from a university.
• At least 4 years in IT support or IT project delivery.
• Experience managing macOS fleet is a plus.
• Experience with Microsoft 365 administration (SharePoint, Teams, EMS).
• Experience in international remote IT support context.
• Good understanding of Agile principles.
• Excellent written and spoken English; additional European language is a plus.
• Passion for climate action and the mission of the ECF.

Responsabilités

• Design, implement, test and improve DW services with focus on UX and cost.
• Provide technical analysis for provider selection including benchmarks and cost.
• Manage website upkeep, security patches and troubleshooting.
• Collaborate with external service providers for incidents and requests.
• Monitor service adoption, user satisfaction and SLAs.
• Manage licenses and budgets for cloud apps.
• Contribute to IT Service Management improvements and documentation.
• Support cybersecurity activities related to DW services.

Connaissances

IT support

IT project delivery

Agile principles

English communication

Cybersecurity awareness

Formation

University degree in a technical field

Outils

macOS management

WordPress

SharePoint

MS 365 admin

Description du poste

About The European Climate Foundation
The European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level.

About The European Climate Foundation
The European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level.
We support over 1000 partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent and ambitious policy in support of the objectives of the Paris Agreement and help deliver a socially responsible transition to a net-zero emissions economy and sustainable society in Europe and around the world.
Context of the role
ECF requires seamless and cost-effective digital workplace services for all its staff across different geographies. ECF has offices in the Hague, Brussels, Paris, London, Berlin, Madrid, Warsaw, as well as staff working fully remotely in other locations. ECF staff has flexible working practices.
ECF needs to reinforce its Digital Workplace (DW) team and capabilities.

About The Role

As IT Senior Officer - Digital Workplace you are responsible for the delivery and continuous improvement of the related IT services across all ECF locations. You are based in one of the ECF main offices. You will be reporting to the ECF IT Manager for Digital Workplace and Business Applications.

You have the ability to gather business requirements and to translate them into cost-effective IT services (DW), to create implementation plans, to analyse service cost, and to coordinate the implementation both with ECF colleagues and with external suppliers. You can support a macOS fleet running on Microsoft 365 and have experience in L1 and L2 generic IT support (Office suite & Sharepoint support, laptop issues, general troubleshooting, etc), website maintenance and have an appetite to bring improvements to existing processes and documentation.

You are a service-oriented person with dedication to creating a seamless user experience. You dare to question the status quo and to speak up.

Key responsibilities

Working closely with the IT team, ECF business stakeholders (HR, Office management team, etc.), end-users, and external service providers, you will be responsible for:

• Participate in the design, implementation, testing, and improvement of the DW services, with a specific attention on user experience and cost-effectiveness
• Provide technical analysis for provider selection: benchmarks, performance, cost-effectiveness, constraints, etc.
• Support ECF in managing its websites, including security patching and generic troubleshooting
• Collaborate with external managed services providers on support activities and complex incidents/requests resolution
• Monitor DW services performance (adoption, user satisfaction, SLA, etc.)
• Manage licenses and operational budget of multiple cloud applications
• Contribute to project delivery with internal or external resources (service providers, vendors, consultants, etc.)
• Contribute to the improvement of the overall IT Service Management setup, systems, and processes
• Provide input for the DW service levels & relevant projects
• Support relevant cybersecurity activities related to DW services
• Support the DW services adoption and change management
• Develop training material and deliver induction & training to ECF users
• Contribute to the writing of user guides, support documentation, and related internal policies
• ECF's DW services currently leverage Microsoft 365 capabilities, Iru (MDM), Sentinel One, Slack, Monday.com, etc.

Experience and competencies

• University degree in a technical field
• At least 4 years of relevant experience (IT Support / IT Project Delivery)
• Experience in managing macOS fleet (Apple MacBook) is an advantage
• Experience or certifications related to Microsoft365 administration (SharePoint, Teams, EMS, etc.)
• Experience in managing websites (hosting, Wordpress support, etc.)
• Strong consideration of cybersecurity-related matters
• Experience in an international (remote) IT support context
• Good understanding of Agile principles
• Good active listening and communication skills
• Written and verbal communications in English; another European language is an asset
• Passionate about climate action with a genuine interest in the mission and values of the ECF

What we offer

• The unique opportunity to work as part of a highly dynamic, international team combining their expertise with the will to make a difference in the world, together with a rigorous and result-oriented approach to work
• A high level of professionalism and the ability to work on best-in-class processes and systems in an organisation already recognised as an operational reference in the sector
• A flexible work environment and a space to develop and challenge yourself
• A permanent employee contract

Location

Main ECF offices (Brussels, Paris, The Hague, London, Madrid) and includes occasional travel to other ECF locations

Start date

November 2026

All applications will be treated confidentially. We will store your information in our internal database unless you specifically request otherwise.

We are committed to diversity and inclusion in our organisation. We strongly encourage candidates from disadvantaged or marginalised backgrounds to apply