IT Performance Lead Terminal

CMA CGM; Marseille; On-site; EUR 110,000 - 140,000; Full time

Job summary

CMA CGM is seeking a proactive IT Performance Lead for our terminal network to drive global IT governance, performance monitoring, and strategic initiatives. You will coordinate between central IT and local terminal teams, focusing on financial oversight for IT investments and run costs.

The role emphasizes strategic thinking, cross-functional collaboration, and the ability to translate technical concepts into business terms for senior leaders.

Qualifications

• Experience as CIO / IT manager in terminal/container port or logistics industry.
• Strong budget planning, CAPEX/OPEX oversight and ROI understanding.
• Strategic mindset with long-term systemic improvement focus.
• Solid grasp of IT infrastructure, enterprise apps, and security concepts.
• Exceptional communication and ability to influence at executive level.

Responsibilities

• Provide high-level oversight of IT performance across terminals.
• Ensure alignment with corporate IT policies, security standards, and architecture.
• Identify value-creating IT initiatives leveraging central resources.
• Participate in CAPEX/OPEX budgeting and financial forecasting.
• Manage stakeholder relationships with terminal managers and local IT leaders.
• Oversee incident and problem management with focus on root-cause analysis.

Skills

Strategic thinking

Budget planning

Financial oversight

IT governance

Stakeholder management

Technical acumen

Communication

Organizational skills

Job description

Job description

We are seeking a proactive and strategic IT Performance Lead Terminal to provide high-level oversight for the IT performance of a portfolio of terminals within our global operations. This role is about being the strategic interface between our central IT department and Local terminal IT teams. You'll serve as the go-to expert for our terminals, ensuring our global IT standards are met, driving performance excellence, and acting as a key stakeholder in IT governance and strategic initiatives, with a focus on financial oversight for IT investments and run costs.

WHAT ARE YOU GOING TO DO?

• High-Level Performance Monitoring:Monitor the overall IT performance and health of assigned terminals using key performance indicators (KPIs) and dashboards. Focus on trends, service availability, and operational efficiency rather than individual incidents.
• Strategic Governance:Ensure that terminal IT teams align with corporate IT policies, security standards, and architectural guidelines. Act as a governance partner.
• Value-Creation Projects:Identify and propose projects where Head Office's contribution can create significant value for the terminals.This includes initiatives that leverage central resources, expertise, or economies of scale to improve operational efficiency, reduce costs, or enhance security.
• Budget Management (CAPEX/OPEX):Actively participate in the CAPEX and OPEXbudget planning process for your portfolio of terminals. You'll be responsible for tracking expenditures, ensuring projects stay within budget, and providing financial forecasts.
• Stakeholder Management:Serve as the primary point of contact for terminal managers and local IT leaders. Foster strong relationships and communicate strategic IT goals, project updates, and performance insights effectively.
• Incident and Problem Oversight:Oversee the resolution of significant, high-impact IT issues that affect multiple terminals or require corporate-level intervention. You'll ensure problems are addressed effectively by local teams and that root causes are identified and documented for future prevention.
• Project and Program Coordination:Coordinate strategic IT projects across your portfolio, such as major system upgrades, technology standardization initiatives, or the rollout of new global platforms. You'll act as the liaison between the project teams and the terminal stakeholders.
• Reporting and Analysis:Generate and present high-level performance reports to senior management.
• Provide insights and recommendations based on data analysis to improve overall IT reliability and efficiency across the terminal portfolio.
• Best Practices and Innovation:Identify and promote the adoption of best practices and innovative technologies from one terminal to others. Facilitate knowledge sharing and continuous improvement across the global network.
  Collaborate to M&A/Tender IT Activitieson your perimeter.

Profile description

Experience: Proven experience as CIO / IT manager in Container Terminal industry, portfolio management. Experience with budget planning and financial oversight is essential.

Strategic Thinking: Strong ability to think strategically and focus on long-term goals and systemic improvements rather than day-to-day tasks.

Financial Acumen: A solid understanding of IT financial management, including CAPEX and OPEX cycles, cost analysis, and return on investment (ROI).

Technical Acumen: A solid understanding of IT infrastructure, enterprise applications, and security principles. While you won't be hands-on, you must be able to understand complex technical challenges and their business impact.

Exceptional Communication: Excellent stakeholder management and communication skills. You must be able to influence without direct authority and translate technical and financial concepts into business terms for C-level executives and non-technical managers.

Organizational Skills: Superior organizational and analytical skills to manage diverse projects, data sets, and budgets across a distributed, autonomous network.

Languages: Fluency in English is required. Knowledge of other languages relevant to our global operations is a plus.