IT Performance Lead Terminal

CMA CGM; Marseille; On-site; EUR 120,000 - 190,000; Full time

Job summary

CMA CGM Group is seeking an IT Performance Lead Terminal to oversee IT performance for a portfolio of terminals. You'll ensure global IT standards are met, drive performance, and guide IT governance with a focus on cost management and strategic initiatives.

The role requires CIO/IT leadership experience in container terminals, strong financial acumen, and excellent stakeholder communication with English fluency. Based in Marseille, on-site work is expected.

Qualifications

• Proven experience as CIO / IT manager in Container Terminal industry.
• Experience with budget planning and financial oversight.
• Strategic thinking and long-term focus.
• Strong IT infrastructure and security understanding.
• Excellent stakeholder management and communication.
• Fluency in English; other languages a plus.

Responsibilities

• High-Level Performance Monitoring: monitor IT performance and health of terminals using KPIs and dashboards.
• Strategic Governance: ensure terminal IT teams align with corporate IT policies and guidelines.
• Value-Creation Projects: identify initiatives to improve efficiency, reduce costs, or enhance security.
• Budget Management (CAPEX/OPEX): participate in planning, tracking expenditures, and forecasting.
• Stakeholder Management: be the primary contact for terminal managers and local IT leaders.
• Incident and Problem Oversight: oversee major IT issues and drive root-cause analysis.
• Project and Program Coordination: coordinate strategic IT projects across terminals.
• Reporting and Analysis: generate high-level performance reports for senior management.
• Best Practices and Innovation: promote cross-terminal adoption of best practices.
• Collaborate on M&A/Tender IT activities within the portfolio.

Skills

CIO/IT manager

Budget planning

Financial oversight

Stakeholder mgmt

Strategic thinking

IT governance

Technical acumen

English fluency

Job description

CMA CGM

Information Technology

Permanent contract

Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

We are seeking a proactive and strategic IT Performance Lead Terminal to provide high-level oversight for the IT performance of a portfolio of terminals within our global operations. This role is about being the strategic interface between our central IT department and Local terminal IT teams. You'll serve as the go-to expertfor our terminals, ensuring our global IT standards are met, driving performance excellence, and acting as a key stakeholder in IT governance and strategic initiatives, with a focus on financial oversight for IT investments and run costs.

WHAT ARE YOU GOING TO DO?

• High-Level Performance Monitoring:Monitor the overall IT performance and health of assigned terminals using key performance indicators (KPIs) and dashboards. Focus on trends, service availability, and operational efficiency rather than individual incidents.
• Strategic Governance:Ensure that terminal IT teams align with corporate IT policies, security standards, and architectural guidelines. Act as a governance partner.
• Value-Creation Projects:Identify and propose projects where Head Office's contribution can create significant value for the terminals.This includes initiatives that leverage central resources, expertise, or economies of scale to improve operational efficiency, reduce costs, or enhance security.
• Budget Management (CAPEX/OPEX):Actively participate in the CAPEX and OPEXbudget planning process for your portfolio of terminals. You'll be responsible for tracking expenditures, ensuring projects stay within budget, and providing financial forecasts.
• Stakeholder Management:Serve as the primary point of contact for terminal managers and local IT leaders. Foster strong relationships and communicate strategic IT goals, project updates, and performance insights effectively.
• Incident and Problem Oversight:Oversee the resolution of significant, high-impact IT issues that affect multiple terminals or require corporate-level intervention. You'll ensure problems are addressed effectively by local teams and that root causes are identified and documented for future prevention.
• Project and Program Coordination:Coordinate strategic IT projects across your portfolio, such as major system upgrades, technology standardization initiatives, or the rollout of new global platforms. You'll act as the liaison between the project teams and the terminal stakeholders.
• Reporting and Analysis:Generate and present high-level performance reports to senior management. Provide insights and recommendations based on data analysis to improve overall IT reliability and efficiency across the terminal portfolio.
• Best Practices and Innovation:Identify and promote the adoption of best practices and innovative technologies from one terminal to others. Facilitate knowledge sharing and continuous improvement across the global network.
• Collaborate to M&A/Tender IT Activitieson your perimeter.

WHO ARE WE LOOKING FOR?

• Experience:Proven experience as CIO / IT manager in Container Terminal industry, portfolio management. Experience with budget planning and financial oversightis essential.
• Strategic Thinking:Strong ability to think strategically and focus on long-term goals and systemic improvements rather than day-to-day tasks.
• Financial Acumen:A solid understanding of IT financial management, including CAPEX and OPEX cycles, cost analysis, and return on investment (ROI).
• Technical Acumen:A solid understanding of IT infrastructure, enterprise applications, and security principles. While you won't be hands-on, you must be able to understand complex technical challenges and their business impact.
• Exceptional Communication:Excellent stakeholder management and communication skills. You must be able to influence without direct authority and translate technical and financial concepts into business terms for C-level executives and non-technical managers.
• Organizational Skills:Superior organizational and analytical skills to manage diverse projects, data sets, and budgets across a distributed, autonomous network.
• Languages:Fluency in English is required. Knowledge of other languages relevant to our global operations is a plus.

Come along CMA CGM's adventure !

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise