IT Operations Manager H/F

Univers NOZ; Le Chemin Neuf; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading retail company located in Pays de la Loire, France, is seeking an experienced IT Operations Manager. This role involves supervising IT support teams, managing vendors, and overseeing the IT department budget. The ideal candidate has a degree in IT or engineering, is fluent in French and English, and has over 10 years of IT experience, including managerial roles. Strong leadership and organizational skills are essential.

Qualifications

• Degree in IT, engineering, or similar at Bachelor's or Master's level.
• Fluent in French and English for international environment.
• At least 10 years of IT experience with 5+ in management.

Responsabilités

• Supervise, support, and coach teams in IT support and maintenance.
• Manage external service providers and lead outsourcing strategy.
• Create, monitor, and improve IT department budget.
• Prepare and approve key reports and KPIs.

Connaissances

IT support supervision

Vendor management

Budget management

Reporting KPIs

Leadership

Problem-solving

Formation

Degree in IT or Engineering

Description du poste

NOZ – 100% great deals, 100% circular economy – is hiring its IT Operations Manager.

Job Responsibilities
Team Management & Coordination

• Supervise, support, and coach managers from different teams:

  • IT support (France & Romania)

  • Store and logistics platform maintenance

  • Store hotline

  • Incident management

Vendor Management

• Manage external service providers, subcontractors, and consultants

• Lead and follow the outsourcing strategy

Budget Management

• Create, monitor, and improve the IT department budget (Capex / Opex)

• Help with medium- and long-term financial planning

Reporting

• Prepare and approve key reports and performance indicators (KPIs)

Education & Language Skills

• Degree in IT, engineering, or similar (Bachelor's or Master's level)

• Fluent in French and English (international environment)

Experience & Key Skills

• At least 10 years of IT experience, with 5+ years in team or project management

• Good understanding of business needs and IT challenges

• Strong leadership and team motivation skills, especially with international teams

• Well-organized and confident in decision-making

• Independent, reliable, and able to manage stress

• Goal-oriented with a strong service mindset