IT Operations Manager

NTT DATA Corporation; Strasbourg; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global IT services provider is looking for an IT Operations Manager in Strasbourg. You will oversee daily service operations, manage cross-functional teams, and ensure compliance with ITIL v4 and NIST standards. Ideal candidates will have strong technical expertise and a background in service delivery within a multi-platform environment. This role promotes a collaborative culture and work-life flexibility.

Prestations

Monthly reimbursement of transportation costs

Sustainable mobility allowance

Medical & life insurance partially covered

25 days paid annual leave + RTT days

Company phone

Meal vouchers

Qualifications

• Full ownership of IT operations for a multi-platform environment.
• Experience leading diverse technical teams.
• Strong understanding of SLAs and regulatory standards.

Responsabilités

• Lead 24x7 operational services across various platforms.
• Align operational processes with ITIL v4 and NIST CSF.
• Drive system lifecycle management and service improvement.

Connaissances

ITIL v4

NIST Cyber Security Framework

Linux

Windows

Cloud platforms

VMware

Agile

Formation

Bachelor’s degree in Computer Science or a related field

Outils

ServiceNow

Dynatrace

Splunk

Description du poste

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.

Wedeliverconsultingsolutions bycombiningspecializedsectorialknowledge,ourtransformationmanagementskills,andourlargetechnologyexpertise(data,RPA,AI,lowcode,cloud,IoT,virtualreality),tokeepourclients,aswellassociety,astepaheadinthisdigitallydynamicworld.

AtNTTDATAeverythingwedoisguidedbyourcorevalues.Werespectevery voice ,think bold ,deliverthe outcome andwin together .Ourleadershipapproachenablesourpeopletofeel inspired tocontribute,empoweredtotakeinitiative,andgenuinely cared forintheirgrowthandwellbeing.

We are looking for a IT Operations manager to join ourteam in Strasbourg.

Your role:

As an IT Operations Manager, you will take full ownership of daily service operations for a multi-platform IT landscape, and lead a diverse technical team across shifts and specializations. You'll be responsible for ensuring service excellence, continuous improvement, and compliance with SLAs and regulatory standards, particularly ITIL v4 and NIST Cyber Security Framework. You’ll coordinate activities across change, incident, problem and request processes, while introducing automation, observability, and predictive capabilities to enable Digital Operations maturity. This role is hands-on and strategic, balancing operational responsiveness, stakeholder engagement, and continuous service improvement.

Some of your key responsibilities will be:

• Lead 24x7 operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms.
• Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes.
• Drive system lifecycle management: patching, upgrades, and vulnerability remediation.
• Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent.
• Deliver performance and SLA/KPI reporting to client stakeholders and internal governance.
• Lead root cause analysis (RCA) for major incidents and systemic issues.
• Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk).
• Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring.
• Represent operations in project planning, readiness, and rollout phases (build-to-run).
• Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles.
• Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs).
• Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance).

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA France

Monthly reimbursement of transportation costs

Sustainable mobility allowance

Medical & life insurance partially covered

25 days paid annual leave + RTT days

*

*

*

*

* Cargar archivos O suelte archivos Ningún archivo seleccionado

Iniciar sesión

IT Operations Manager

• Descripción de la oferta
• Requerimientos

About us

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.

Wedeliverconsultingsolutions bycombiningspecializedsectorialknowledge,ourtransformationmanagementskills,andourlargetechnologyexpertise(data,RPA,AI,lowcode,cloud,IoT,virtualreality),tokeepourclients,aswellassociety,astepaheadinthisdigitallydynamicworld.

AtNTTDATAeverythingwedoisguidedbyourcorevalues.Werespectevery voice ,think bold ,deliverthe outcome andwin together .Ourleadershipapproachenablesourpeopletofeel inspired tocontribute,empoweredtotakeinitiative,andgenuinely cared forintheirgrowthandwellbeing.

We are looking for a IT Operations manager to join ourteam in Strasbourg.

Your role:

As an IT Operations Manager, you will take full ownership of daily service operations for a multi-platform IT landscape, and lead a diverse technical team across shifts and specializations. You'll be responsible for ensuring service excellence, continuous improvement, and compliance with SLAs and regulatory standards, particularly ITIL v4 and NIST Cyber Security Framework. You’ll coordinate activities across change, incident, problem and request processes, while introducing automation, observability, and predictive capabilities to enable Digital Operations maturity. This role is hands-on and strategic, balancing operational responsiveness, stakeholder engagement, and continuous service improvement.

Some of your key responsibilities will be:

• Lead 24x7 operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms.
• Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes.
• Drive system lifecycle management: patching, upgrades, and vulnerability remediation.
• Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent.
• Deliver performance and SLA/KPI reporting to client stakeholders and internal governance.
• Lead root cause analysis (RCA) for major incidents and systemic issues.
• Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk).
• Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring.
• Represent operations in project planning, readiness, and rollout phases (build-to-run).
• Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles.
• Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs).
• Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance).

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA France

Monthly reimbursement of transportation costs

Sustainable mobility allowance

Medical & life insurance partially covered

Company phone

Meal vouchers

25 days paid annual leave + RTT days

Necesitas registrarte para poder aplicar a nuestras ofertas. Si te registras en nuestro portal podrás gestionar tu perfil, guardar nuevas ofertas y eventos, revisar tu candidatura y mucho más. Consultaaquí todas las ventajas de estar registrado.

▸ Si tienes cuenta, accede a través de tus datos de registro. ¿Olvidaste tu contraseña? ▸ ¿No tienes cuenta? Rellena el formulario para inscribirte en la oferta y automáticamente te crearemos un usuario. Para completar el registro tendrás que seguir las instrucciones que te enviaremos por email.

* * * * Subir curriculum vitae * Cargar archivos O suelte archivos Ningún archivo seleccionado

Consiento el tratamiento de mis datos para el envío de comunicaciones electrónicas del Grupo NTT DATA Europe and Latam.

Información Básica de Protección de Datos: Las empresas del Grupo NTT DATA Europe y Latam, como Corresponsables del Tratamiento, tratarán sus datos con las finalidades de: (i) crear y gestionar su cuenta como usuario del Portal del Candidato; (ii) enviarle comunicaciones electrónicas relacionadas con el ámbito de empleo u ofertas de trabajo, (iii) enviarle comunicaciones comerciales del Grupo, si presta su consentimiento; (iv) posibilitar su registro como candidato en el proceso de selección al que se postula y comunicarnos con usted en relación con el mismo y (v) otras finalidades como desarrollar nuevas funcionalidades de la herramienta, reforzar el programa de gestión de talento o para actividades de auditoría interna, finalidades que se detallan en la Política de Privacidad .Usted tiene derecho de acceso, rectificación y supresión, y otros derechos, como se explica en la Política de Privacidad del Portal del Candidato .

Al registrarte aceptas el presente Aviso Legal y Términos de Uso del Portal de candidatos .
IT Operations Manager | Jobs NTT DATA EMEAL