IT Infra Support Engineer

N Consulting Global; Villers-lès-Nancy; On-site; EUR 28,000 - 48,000; Full time

Job summary

N Consulting Global in France is seeking an experienced technical support specialist to handle diverse desktop and server tasks. You will deploy workstations and laptops, install software, and diagnose hardware problems while emphasizing Linux administration and security practices.

Responsibilities include maintaining documentation, supporting virtualization platforms, and ensuring timely incident resolution with clear communication to R&D and other teams.

Qualifications

• Experience deploying and configuring workstations and laptops across office or data center environments.
• Strong proficiency with Linux systems and administration, with emphasis on patching and security.
• Familiarity with virtualization, backup, monitoring, licensing, and scripting tools.
• Know-how of networks and file sharing protocols (NFS, SMB, Samba) to diagnose server-client issues.
• Understanding of Windows AD structure and corporate IT governance and security practices.
• Customer-focused approach with strong communication and issue-resolution skills.
• Ability to document troubleshooting steps and maintain an inventory of hardware/software assets.

Responsibilities

• Handle a wide variety of technical support tasks including workstation and laptop deployment, configuration, and software installation.
• Troubleshoot and diagnose hardware issues; perform maintenance and repairs as needed.
• Support and manage virtualization, storage, and backup systems and related monitoring tools.
• Follow cyber security guidelines and corporate procedures while resolving incidents.
• Create and maintain documentation for support methods and incident history in ServiceNow.
• Communicate effectively with support teams and R&D to facilitate informed decisions.
• Escalate complex issues and manage the incident queue, including ticket assignment.

Skills

Linux OS

Windows OS

Networking

Active Directory

Cyber security

Documentation

Customer focus

Communication

Ticketing systems

Tools

NetApp

Veeam

Iventoy

VMware ESXi

Proxmox

Zabbix

Grafana

NiceDCV

FlexLM

Ansible

ServiceNow

Job description

• Handling of a wide variety of technical support tasks, including workstation and

laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance.

• Excellent understanding of Windows and Linux operating systems, with higher emphasis towards Linux OS. Knowledge of Redhat/Centos/Ubuntu Linux patching and administration essential.
• Knowledge of the following systems preferrable but not critical: NetApp (Storage), Veeam (Backup), Iventoy (Image deployment), ESX VMware & Proxmox (virtualization), Zabbix/Grafna (host monitoring), NiceDCV (remote display), FlexLM (licensing) , Ansible (linux script automation)
• Excellent understanding of networking and file sharing protocols to be able to debug issues between client and server machines. NFS, SMB , samba etc.
• Excellent understanding of Windows AD structure and administration within corporate OU segregated domains
• Good understanding of cyber security procedures and ability to follow corporate security guidelines at all times
• Customer-focused approach, providing a customer care philosophy that emphasizes customer satisfaction.
• Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping using corporate ServiceNow system.
• Effective communication with other support team members and R&D staff with the ability

to express ideas effectively in order to make informed decisions.

• Documentation for support methods.
• Administration and maintenance of hardware and software inventory database.
• Administration of incident queue to include ticket assignment and escalation.