IT Infra Support Engineer

N Consulting Global; Villers-lès-Nancy; On-site; EUR 40,000 - 56,000; Full time

Job summary

N Consulting Global is seeking an IT Support Technician in Villers-lès-Nancy to deploy and configure workstations, install software, and troubleshoot hardware and software issues. The role emphasizes Linux administration, virtualization, networking, and security best practices.

You will work with Windows and Linux environments, maintain documentation, and collaborate with R&D and support teams to resolve incidents in ServiceNow. Strong communication is essential.

Qualifications

• Experience in desktop support and IT administration.

Responsibilities

• Handle workstation and laptop deployment, configuration, software installation, troubleshooting and hardware maintenance.
• Linux administration including patching on Redhat/CentOS/Ubuntu preferred.
• Work with virtualization systems: ESX VMware & Proxmox.
• Monitor and debug using Zabbix or Grafana; handle network issues and file sharing (NFS, SMB, Samba).
• Manage Windows AD structure and corporate domains; follow security guidelines.

Skills

Windows OS

Linux OS

Linux patching

Virtualization (VMware Proxmox)

Ansible

Networking

Windows AD

Cyber security

ServiceNow

Technical documentation

Communication

Tools

NetApp

Veeam

Iventoy

Zabbix/Grafana

NiceDCV

Job description

• Handling of a wide variety of technical support tasks, including workstation and

laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance.

• Excellent understanding of Windows and Linux operating systems, with higher emphasis towards Linux OS. Knowledge of Redhat/Centos/Ubuntu Linux patching and administration essential.
• Knowledge of the following systems preferrable but not critical: NetApp (Storage), Veeam (Backup), Iventoy (Image deployment), ESX VMware & Proxmox (virtualization), Zabbix/Grafna (host monitoring), NiceDCV (remote display), FlexLM (licensing) , Ansible (linux script automation)
• Excellent understanding of networking and file sharing protocols to be able to debug issues between client and server machines. NFS, SMB , samba etc.
• Excellent understanding of Windows AD structure and administration within corporate OU segregated domains
• Good understanding of cyber security procedures and ability to follow corporate security guidelines at all times
• Customer-focused approach, providing a customer care philosophy that emphasizes customer satisfaction.
• Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping using corporate ServiceNow system.
• Effective communication with other support team members and R&D staff with the ability

to express ideas effectively in order to make informed decisions.

• Documentation for support methods.
• Administration and maintenance of hardware and software inventory database.
• Administration of incident queue to include ticket assignment and escalation.