IT Helpdesk Partner (x / f / m)

Doctolib; Paris; À distance; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An established industry player in healthcare technology is seeking an IT Service Desk Partner to enhance user support across multiple countries. This role involves managing IT requests and incidents, ensuring a seamless experience for users, and contributing to continuous improvement initiatives. With a strong focus on service orientation and problem-solving, you will play a vital role in supporting Doctolibers and enhancing their experience. Join a dynamic team that values diversity and innovation, and be part of a mission to improve healthcare access for everyone. This position offers a fixed-term contract with a range of attractive benefits.

Prestations

Free Health Insurance

Quarterly or Monthly Bonus

Wellbeing Program

Lunch Voucher

Work Council Subsidy

Bicycle Subsidy

Public Transportation Reimbursement

Qualifications

• Service-oriented with strong problem-solving skills.
• Ability to handle IT requests and incidents effectively.

Responsabilités

• Serve as the single point of contact for IT support requests.
• Handle level 1 requests and escalate incidents as needed.
• Propose improvements for user satisfaction.

Connaissances

Service Orientation

Problem Solving

Communication Skills

Autonomy

Teamwork

Outils

Helpdesk Platform

Description du poste

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x / f / m) in a fixed term contract (CDD).

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 3 countries in which Doctolib is established today (Germany, France, Italy).

What you'll do

Remote :

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
• Accompany the user from the opening of the ticket to its complete resolution.
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement.
• Propose automation or processes to improve user satisfaction.
• Being responsible for the IT Corner in our office in Berlin.

What you are

• You are service-oriented and solution-maker.
• You are a good listener and ask relevant questions in order to reassure the users.
• You are rigorous and autonomous, without forgetting teamwork.
• You know how to adapt to change and prioritize your daily tasks.

What we offer

• Free Health Insurance for you & your family.
• Quarterly or monthly bonus (based on your position).
• Wellbeing program (free mental health and coaching offer with our partner moka.care).
• Lunch voucher with Swile card.
• Work Council subsidy to refund part of sport club membership or creative class.
• Bicycle subsidy.
• Reimbursement of public transportation or company car (only for Field Sales).

The interview process

• HR Screen.
• Meeting with the manager.
• Meeting with the team.
• Reference check.
• Offer.

About the job

• Full Time.
• Start date (ex: asap, January 2022, Q3 2022…).
• Remuneration: fix + bonus on objectives (according to your profile).

A stock options plan for every Doctoliber.

About Doctolib

Founded in 2013, Doctolib is one of Europe’s fastest growing healthcare technology companies. Everyday we strive to fulfill three entrepreneurial missions:

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click.