IT Help Desk Technician

Object3 LLC; France; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading company is looking for a competent Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have strong technical knowledge, excellent communication skills, and a customer-oriented approach to help resolve issues and maintain the company's reputation.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems and mobile devices.
• Excellent communication and customer-oriented skills.

Responsabilités

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues and offer advice.
• Create value for clients to preserve company reputation.

Connaissances

Technical knowledge

Communication

Customer orientation

Problem-solving

Formation

BSc/BA in IT

Computer Science

Outils

Office automation products

Databases

Description du poste

Job brief

We are looking for a competentHelp desk technicianto provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as ahelp desk technicianor other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field