IT Front Desk Support - Paris Office

Hugging Face; Paris; On-site; EUR 35,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

Dental Benefits

Vision Benefits

Flexible Working Hours

Unlimited Paid Time Off

Company Equity

Reimbursement for Conferences

Parental Leave

Job summary

An innovative tech company is seeking a proactive IT Front-Desk Support to join their new Paris office. This role involves managing IT assets, procurement, and providing user support to ensure smooth office operations. Ideal candidates will have a strong background in IT support, excellent problem-solving skills, and a positive attitude. The company fosters a diverse and inclusive culture, offering flexible work hours, health benefits, and opportunities for professional development. Join a vibrant team that values collaboration and impact in the field of machine learning and artificial intelligence.

Qualifications

• Proven experience in IT support with solid technical skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Manage IT hardware for new hires and departing employees.
• Provide technical support for network issues and computer replacements.
• Ensure all office technology is functional and up-to-date.

Skills

IT Support

Problem-Solving

Attention to Detail

Technical Skills

Tools

VPN

Network Infrastructure

IT Hardware

Printers

Job description

Here at Hugging Face, we're on a journey to advance good Machine Learning and make it more accessible. Along the way, we contribute to the development of technology for the better.

We have built the fastest-growing, open-source, library of pre-trained models in the world. With more than 1 Million+ models and 320K+ stars on GitHub, over 15.000 companies are using HF technology in production, including leading AI organizations such as Google, Elastic, Salesforce, Algolia, Grammarly and NASA.

What you'll be doing

We are seeking our first proactive IT Front-Desk Support to join our very new brand Paris office (2e arrondissement) and take ownership of various office support functions. This position involves handling IT equipment, managing purchases, supporting users, and ensuring the smooth operation of office infrastructure.

Here are some of the EXCITING things you'll get to do (non-exhaustive):

IT Asset Management:

1. Manage IT hardware for new hires and departing employees
2. Perform formatting and manage stock levels
3. Coordinate with brokers for IT asset disposal

Procurement and Order Management:

1. Handle the purchase of PCs, monitors, and other IT accessories
2. Manage the ordering process and ensure timely delivery
3. Receive and dispatch packages, ensuring accurate tracking and documentation

User and Technical Support:

1. Provide technical support for network issues, VPN setup, and computer replacements
2. Assist users with troubleshooting and resolving IT-related problems
3. Maintain and manage network infrastructure, printers, and physical access systems (Wi-Fi, badge systems, etc.)

Office and Site Management:

1. Ensure all office technology is functional and up-to-date
2. Act as the point of contact with local service providers (fire safety, cleaning, HVAC, alarm systems, etc.)
3. Ensure the smooth operation and maintenance of the office site

Who you are

You'll enjoy working with us if you want to work at a fast-growing startup. You have proven experience in IT support and solid technical skills of IT hardware and software.

You should have top-notch problem-solving abilities and attention to detail, a positive/can-do attitude, and a no-job-is-too-big-or-too-small mindset. You're excited to work with our local team members in Paris and from all over the world, have worked at a high-growth tech company before, and have a strong bias for action, impact, and execution.

More about Hugging Face

We are actively working to build a culture that values diversity, equity, and inclusivity. We are intentionally building a workplace where people feel respected and supported—regardless of who you are or where you come from. We believe this is foundational to building a great company and community. Hugging Face is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We value development. You will work with some of the smartest people in our industry. We are an organization that has a bias for impact and is always challenging ourselves to continuously grow. We provide all employees with reimbursement for relevant conferences, training, and education.

We care about your well-being. We offer flexible working hours and remote options. We offer health, dental, and vision benefits for employees and their dependents. We also offer parental leave and unlimited paid time off.

We support our employees wherever they are. While we have office spaces in NYC and Paris, we're very distributed and all remote employees have the opportunity to visit our offices. If needed, we'll also outfit your workstation to ensure you succeed.

We want our teammates to be shareholders. All employees have company equity as part of their compensation package. If we succeed in becoming a category-defining platform in machine learning and artificial intelligence, everyone enjoys the upside.

We support the community. We believe major scientific advancements are the result of collaboration across the field. Join a community supporting the ML/AI community.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Technology, Information and Internet