IT Engineer and Support Specialist

Sciolex Corporation; Chantilly; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Join a fast-growing defense contractor dedicated to making a difference globally. As an IT Support Engineer, you'll work in a collaborative environment focused on engineering and supporting IT infrastructure. Your role will involve managing Microsoft 365 and Azure services, ensuring compliance with security standards, and providing essential user support. This innovative firm values diversity and promotes a positive work-life balance, making it an ideal place for professionals looking to thrive in their careers. If you're passionate about technology and user interaction, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience as an IT Engineer or IT Support Specialist.
• Must have U.S. Citizenship and enjoy user interaction.

Responsabilités

• Design and implement IT infrastructure upgrades and migrations.
• Provide day-to-day IT support and resolve technical issues.

Connaissances

IT Support

Network Security

User Support

Technical Research

System Administration

Microsoft 365

Azure

NIST SP 800-171 Compliance

Formation

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Outils

Microsoft 365

Azure

SharePoint

Exchange

Ticket-Tracking Software

Description du poste

Overview

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?

You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.

Over the past 15 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.

Responsibilities

The IT Support Engineer (ITSE) will embrace the prospect of performing a wide variety of tasks at all levels of complexity – from advanced engineering of future infrastructures to deploying server software to providing low-level user account administrations and user support. The ITSE will be responsible for engineering, implementing, and overseeing all IT infrastructure upgrades, migrating to and maintaining technology services on Microsoft 365 and Azure, maintaining the IT baseline, ensuring compliance with NIST SP 800-171, positioning the company to achieve CMMC certification, and providing day-to-day IT support for users. As the ITSE, your responsibilities would include:

Engineering

• Design and implement upgrades and migration from legacy infrastructure to a combination of cloud and on-premise services
  • Conduct technical research and provide cost analysis data
  • Recommend and implement the IT migration roadmap
• Manage Microsoft 365 cloud deployments and licenses
• Install server software, applications, upgrades, and maintenance patches
• Ensure network and system security practices comply with NIST SP 800-171 requirements
• Prepare network and system security practices for CMMC certification
• Maintain historical records by documenting hardware and software changes and revisions
• Prepare the corporate network for a multi-office, multi-location architecture
• Document and maintain corporate network deployment and topology
• Configure and maintain routers and gateways
• Monitor security and activity logs and provide periodic reports to the COO

Support

• Resolve technical issues related to network interruptions
• Perform day-to-day system administration functions
• Manage SharePoint and Exchange applications and configurations
• Assist users with hardware issues related to desktop computers, printers, scanners, or handheld devices
• Create IT tickets using ticket-tracking software and update the status of each ticket as they successfully assist each user with their issues
• Create training materials/references pertaining to computer troubleshooting and usage
• Other duties as assigned

Qualifications & Physical Requirements

• A bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
• 3-5 years of experience as an IT Engineer.
• 3-5 years of experience as an IT Support Specialist.
• Must have U.S. Citizenship
• Experience with NIST SP 800-171
• A combination of certifications to indicate proficiency with Microsoft solutions, networks, and IT security (cybersecurity)
• Must enjoy user interaction and be able to build rapport with end users
• May occasionally lift and carry boxes of supplies and/or equipment weighing up to 35-45 lbs. and carry to other locations within the office.

Preferred Qualifications:

• Experience with NIST SP 800-171
• CompTIA A+ certification or equivalent
• MCSE or MTA certifications
• Azure Administrator Associate
• Azure Security Engineer Associate
• Security Clearance preferred

At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish.