IT Desktop Support

Houlihan Lokey, Inc.; Paris; Hybride; EUR 38 000 - 48 000; Plein temps

Résumé du poste

Houlihan Lokey, Inc. in Paris seeks a hands-on IT Desktop Support specialist to be the first point of contact for technology needs, supporting colleagues, visitors, and clients with a focus on the Paris office.

The role requires strong technical ability, excellent service mindset, and fluent French and English communications. Occasional travel to remote offices may be required, with exposure to Windows OS, O365, VPN, and AV systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2+ years of desktop support experience.
• Fluent in French and English.
• Strong communication and stakeholder management skills.

Responsabilités

• Provide high-quality IT support to the Paris office, colleagues, visitors, and clients.
• Troubleshoot incidents and service requests across hardware, software, and accounts.
• Configure and support Windows workstations and peripherals.
• Support AV equipment and local hardware inventory.
• Assist remote users via VPN/AVD as needed.
• Occasional travel to remote offices or relocation projects.

Connaissances

Desktop support

Bilingual French/English

Customer service

Communication skills

Stakeholder management

Formation

Bachelor's degree in Information Technology / Computer Science

Outils

Windows OS

Office 365 / MS Teams

VPN

Active Directory

AV equipment

Description du poste

Business Unit: Information Technology Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com. Please ensure that your CV is submitted in English Scope The IT Desktop support is responsible for providing high-quality, hospitality focused IT support to colleagues, visitors, and clients. Acting as a welcoming and professional first point of contact for all technology needs, you will ensure users feel supported, valued, and confident in their interactions with IT. This role blends strong technical capability with exceptional service, communication, and customer-care skills.

Key Responsibilities

Provide best in class IT support service to all Houlihan Lokey Colleagues with a key focus for the local support of the Paris office. Act as the "face of IT" within the Paris office - approachable, proactive, and service oriented. Communicate solutions clearly and patiently, adapting to the needs and comfort level of each user. Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely. Assist with configuring and administering Windows OS workstations, including peripheral devices such as monitors, docking stations, keyboards, mice, and other USB or wirelessly connected devices. Install, configure, and support hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices (including but not limited to iOS, Android, and Windows devices) and other computer and network peripherals. Support the use of Audio Visual (AV) equipment in the Paris office, liaising with both end users and clients. Assist with managing local hardware inventory. Provide support to remote users on connectivity issues arising from the use of AVD or VPN (Netskope) over wireless and wired high-speed Internet access. Windows OS, Microsoft Office Suite, Microsoft Exchange (O365), MS Teams, VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey. Carry out basic Windows Active Directory (AD) network administration, including administering user passwords, groupmanagement, account lockouts, and computer naming. Provide local hands‑on assistance with user moves, including relocating computers, laptops, monitors, phones & headset devices as needed. Periodically, there may be some travel to a remote office to assist with support, office expansion or relocation projects. Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members. Other duties as may be required.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2 years or more IT experience in a desktop support role or similar.
• a thorough understanding and hands‑on knowledge of hardware and software installation and problem resolution.
• Demonstrable ability to carry out duties with minimum direction and supervision and be able to perform each essential task satisfactorily.
• Fluent language capabilities in French and English
• Strong communications skills. Understanding how to talk to different people within the organization, and communicate clearly and effectively is critical.
• Demonstrable stakeholder Management experience.

Preferred Qualifications

• Previous work experience in a financial institution environment is highly desirable.
• Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

#LI-120331 Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.