IT Apprentice

Thunes

France

Sur place

EUR 11 160 - 16 740

Plein temps

14 jours+

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Avantages offerts par ce poste

Mentorat par des professionnels expérimentés

Forfait de compensation attractif

Équilibre entre vie professionnelle et vie privée (politique de travail flexible et hybride)

Bureaux situés dans le centre de Paris

25 jours de congés + 2 jours off Thunes + 2 jours communautaires

Résumé du poste

Thunes, une entreprise innovante spécialisée dans le mouvement d'argent global, recherche un stagiaire IT pour fournir un support technique aux utilisateurs et aider à la gestion des problèmes matériels et logiciels. Ce stage offre une expérience pratique précieuse et l'opportunité de travailler dans un environnement dynamique, tout en développant des compétences techniques essentielles.

Qualifications

Poursuivant un diplôme en IT ou domaine connexe.
Compréhension de base des composants matériels et applications logicielles.
Solides compétences en résolution de problèmes et attention au détail.

Responsabilités

Assister dans le dépannage et la résolution des problèmes matériels.
Installer et configurer des applications logicielles.
Répondre aux demandes des utilisateurs et fournir une assistance technique.

Connaissances

Résolution de problèmes

Communication

Attention au détail

Formation

Diplôme en Technologie de l'Information, Informatique ou domaine connexe

Description du poste

Direct message the job poster from Thunes

Global Talent Acquisition (Tech and Product) at Thunes l We are hiring !

About Thunes

Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai.

For more information, visit: https://www.thunes.com/

Context of the role

As an IT Intern / apprentice, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the installation and maintenance of software applications. This internship offers hands-on experience in a dynamic IT environment, allowing you to develop your technical skills and gain valuable experience in IT support.

Key Responsibilities:

Hardware Support:
Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals.
Perform hardware installations, upgrades, and maintenance as needed.
Software Installation and Support:
Install, configure, and update software applications on user devices.
Provide technical support for software-related issues, including troubleshooting and resolving software problems.
Connectivity and Network Support:
Troubleshoot and resolve connectivity issues for office networks, printers, and other devices.
Ensure stable and secure network connections for all office locations.
User Support:
Respond to user inquiries and provide technical assistance.
Guide users on software usage, best practices, and troubleshooting steps.
Documentation and Reporting:
Maintain accurate records of support requests, resolutions, and hardware/software inventory.
Generate reports on common technical issues and recommend solutions for improvement.
Work closely with IT team members to escalate complex issues and collaborate on problem-solving.
Participate in team meetings and training sessions to enhance technical knowledge and skills.

Qualifications:

Pursuing a degree in Information Technology, Computer Science, or related field.
Basic understanding of hardware components and software applications.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.

Benefits & Package

Ability to work independently and as part of a team.
Hands-on experience in IT support and troubleshooting.
Opportunity to enhance technical skills and gain practical knowledge
Potential for future career opportunities within the organization
Mentorship from experienced IT
Great compensation package
Work-life balance (flexibility and hybrid working policy)
Great offices in the center of Paris (Opera)
Our team is global, you will work with 40+ different nationalities spread across 5 continents
25 days of holidays + 2 Thunes Out Days + 2 Community days

Seniority level