Internship In Digital Customer Experience m H/F

Hager; Paris; Sur place; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Transport tickets subsidy

Remote work option

Résumé du poste

Hager is seeking a digital customer experience intern in Paris for a 6-month program starting January 2027. You will support markets by developing user guides, documentation, and communications for digital solutions while contributing to training content and wiki articles.

You will collaborate with international teams, manage content, and help track KPIs, with a focus on fostering digital platform adoption and practical explanations.

Qualifications

• Pursuing a Master’s degree in a relevant field (digital marketing, communications, information management, web project management or related).
• Strong written and verbal English; French is a plus.
• Comfort with Microsoft 365 tools and interest in content management systems, digital platforms and web technologies.

Responsabilités

• Prepare user guidance, practical documentation and communications for digital solutions adoption.
• Create, update and improve DEEP Community Wiki articles, training content and release-related documentation.
• Facilitate community meetings, training sessions and demonstrations; follow up on questions and support needs.

Connaissances

Digital marketing

Content management

Web projects

Team collaboration

Formation

Master's degree in digital marketing

Outils

SharePoint

Jira

Analytics tools

Microsoft 365

Description du poste

Join Hager and kick-start your career

Want to boost your professional experience alongside a dedicated and passionate mentor? Are you looking for an international, family-run company that offers you the opportunity to develop and progress?

As a leading provider of electrical solutions and services, Hager contributes to the energy transition through its business activities. Our 13,000 employees innovate every day to shape the electrical world of tomorrow.

We are proud to be Happy Trainees certified and ranked #1 in our category, a recognition that reflects the quality of the experience we offer to our interns and apprentices. With a recommendation rate of over 95%, this ranking highlights our ongoing commitment to supporting their growth, development, and overall fulfillment throughout their journey at Hager.

We are looking for our future digital customer experience intern based in Paris for a duration of 6 months starting from January 2027.

Your mission :

• Support markets in adopting and using digital solutions by preparing user guidance, practical documentation and communication materials.
• Contribute to the creation, update and continuous improvement of DEEP Community Wiki articles, training content and release-related documentation.
• Help prepare and facilitate community meetings, training sessions and demonstrations, and follow up questions or support needs raised by local markets.
• Contribute to the monitoring and improvement of digital platform adoption by collecting feedback, identifying recurring needs and supporting the follow-up of actions and Jira requests.
• Support KPIs collection for the team.

Your profile :

Currently studying for a Master's Degree in digital marketing, communication, information management, web project management or a related field, you are looking for an internship of 6 months.

• You are proficient in English in a professional environment. French is an additional asset.
• You are comfortable with Microsoft 365 tools and have an interest in content management systems, digital platforms and web technologies. Previous experience with SharePoint, Jira or analytics tools would be an advantage.
• You demonstrate initiative, curiosity and autonomy, and you enjoy collaborating with international and cross-functional teams.
• Your organizational skills, attention to detail and ability to explain digital topics in a simple and practical way will be your best assets to succeed in your mission.

What are your benefits as an intern at Hager ?

• Internship compensation based on your level of education: from €1100 to €1400 gross/month (Bachelor's to Master's Degree).
• A bonus of €305/month if you are based in Paris.
• One paid day off per month and up to one day of remote work per week.
• Join the TAI Community (Trainees - Apprentices - Interns), an internal community dedicated to interns and apprentices that will allow you to enrich your skills and develop your network.
• A personalized onboarding program designed to ease your first steps in the company.
• A meal voucher card (Paris), 50% reimbursement of transportation tickets.