Internship: Customer Service Projects & Data Analytics

Joinimagine; France; Sur place; EUR 12 000 - 19 000; Plein temps

Résumé du poste

Allianz Trade, a global leader in trade credit insurance, seeks a student to assist the customer service team in Paris. You will analyze data, participate in digital tool upkeep, and coordinate with international units on service improvement projects.

This internship emphasizes multilingual communication, data literacy, and project support, with exposure to BI and AI-based platforms. A dynamic, cross-cultural environment in Paris awaits.

Qualifications

• M1/M2 student in progress.
• Strong customer service mindset and business sense.
• Excellent communication and multicultural relationship skills.
• Analytical with data; proficient in Excel, AI and digital tools.
• Proficient in PowerPoint.
• Comfortable with IT platforms, BI and collaborative tools.
• English spoken.

Responsabilités

• Analyze data and KPIs; extract accurate customer indicators using IT tools and Excel.
• Participate in maintenance and evolution of digital tools; incident management.
• Coordinate with international business units on group customer service projects.
• Improve usage of the new omnichannel platform and self-service for teams and customers.
• Support project management tasks including users guides elaboration.

Connaissances

M1/M2 Student

Customer service

Business sense

Communication skills

Multicultural relationships

Data analytics

Excel

PowerPoint

IT platforms

BI

Collaboration tools

English proficiency

Outils

Microsoft Office

BI

AI tools

Description du poste

Allianz Trade, a global leader in trade credit insurance, seeks a student to assist the customer service team in Paris. You will analyze data, participate in digital tool upkeep, and coordinate with international units on service improvement projects.

This internship emphasizes multilingual communication, data literacy, and project support, with exposure to BI and AI-based platforms. A dynamic, cross-cultural environment in Paris awaits.