Internship - Customer Experience management officer

American President Lines; Marseille; Sur place; EUR 11 000 - 19 000; Temps partiel

Résumé du poste

CMA CGM Group in Marseille is offering an internship for a Customer Experience management officer to help create and update customer-facing materials and support planning and execution of customer engagement campaigns across digital channels.

You will collect and analyze feedback, prepare reports on satisfaction and engagement, and assist cross-functional teams in organizing events, webinars, or product launches, gaining hands-on experience in marketing, communication and data.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Marketing, Communication, Business, Customer Experience, or related field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Strong organizational and project management abilities.
• Good analytical skills and ability to interpret customer data.
• Familiarity with Canva.
• Knowledge of social media platforms and digital marketing principles.
• Creative mindset with attention to detail; curious and proactive.
• Customer-oriented with strong interpersonal skills; team player.

Responsabilités

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).
• Assist in planning and executing customer engagement campaigns.
• Ensure consistency of messaging and brand identity across all customer touchpoints.
• Support the development of promotional and educational materials.
• Help map and improve the customer journey by identifying communication opportunities.
• Collect, organize, and analyze customer feedback from surveys and other channels.
• Assist in preparing reports and presentations on customer satisfaction and engagement metrics.
• Support initiatives aimed at improving customer loyalty and retention.
• Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product).
• Assist in organizing customer events, webinars, or product launches.

Connaissances

Marketing fundamentals

English proficiency

Canva

Microsoft Office

Project management

Data interpretation

Social media knowledge

Team player

Formation

Bachelor’s/Master’s in marketing/communication/business

Outils

Canva

Microsoft Office

Description du poste

Select how often (in days) to receive an alert:

ID: 581833

Location:

Marseille, FR

Internship - Customer Experience management officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

You will join theCustomer Experience teams to help create and update customer-facing communicationmaterials, andsupport the planning and execution of customer engagement campaigns across digital channels (social media, website, internal communication platforms), ensuring consistency of messaging and brand identity across all customer touchpoints.

You will also contribute to improving the customer journey,collectingand analyzing customer feedback from surveys and other channels, and preparing reports and presentations on customer satisfaction and engagement. You will support cross-functional teams (Marketing, Sales, Customer Support, Product) in organizing customer events, webinars or product launches, and monitor campaign performance.

It is an opportunity to gain enriching experience at the heart of customer relations, in a dynamic environment focused on marketing,communicationand data.

WHATARE GOING TODO?

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).
• Assistin planning and executing customer engagement campaigns.
• Ensure consistency of messaging and brand identity across all customer touchpoints.
• Support the development of promotional and educational materials.
• Help map and improvethe customerjourney byidentifyingcommunication opportunities.
• Collect, organize, and analyze customer feedback from surveys and other channels.
• Assistin preparing reports and presentations on customer satisfaction and engagement metrics.
• Support initiatives aimed at improving customer loyalty and retention.
• Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product).
• Assistin organizing customer events, webinars, or product launches.
• Monitor campaign performance and recommend improvements based on data.

WHO ARE WE LOOKING FOR?

Required:

• Education: Currently pursuing a Bachelor's orMaster's degree in Marketing, Communication, Business, Customer Experience, ora relatedfield.
• Languages: Excellent written and verbal communication skills in English.
• Technical skills:Proficiencyin Microsoft Office (PowerPoint, Excel, Word).
• Strong organizational and project management abilities.
• Good analytical skills and ability to interpret customer data.
• FamiliaritywithCanva.
• Knowledge of social media platforms and digital marketing principles.
• Creative mindset with attention to detail; curious and proactive.
• Customer-oriented with strong interpersonal skills; team player with a positive attitude.