Insurance Project Manager Intern

Back Market; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Back Market, une entreprise innovante dans le secteur de la technologie reconditionnée, recherche un stagiaire chef de projet assurance pour rejoindre son équipe B2C Services. Le stagiaire contribuera à améliorer l'expérience client et à développer de nouvelles fonctionnalités d'assurance. Ce poste est une opportunité passionnante pour un étudiant cherchant à acquérir de l'expérience dans un environnement dynamique et international, avec une durée de 6 mois.

Prestations

Environnement de travail hybride

Programmes de mentorat

Jours de flexibilité

Qualifications

• Compétences en Pack Office avec Excel et PowerPoint cruciales.
• Capacité à communiquer efficacement et à travailler avec des équipes transversales.
• Une expérience dans le domaine de la fintech ou insurtech est un plus.

Responsabilités

• Surveiller la performance des pays actifs et créer des rapports.
• Améliorer le NPS et le processus de gestion des réclamations.
• Lancer de nouvelles fonctionnalités pour l'offre d'assurance.

Connaissances

Analytique

Organisation

Gestion de Projet

Formation

Accord de stage fourni par une école française

Outils

Microsoft Office

Description du poste

Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.

Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple : to do more with what we already have.

Are you ready to join us

The B2C services team at Back Market is responsible for creating developing and rolling out new innovative services and cool features for our end-customers all over the world. Within this department the Insurance Team is supporting the business by ensuring that our insurance offers answer our customers needs while being the best-in-class in terms of operational excellence.

As an Insurance Project Manager Intern you will work within the B2C Services Team. You will improve customers funnel / claim journey launch new added-value features and make sure our current offer meets local customers expectations and requirements.

Your Mission (If You Accept It) :

• Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans.
• Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience.
• Launch new features to our insurance offer to ensure our offer is cooler than Apple Care.
• Ensure our current offer meets local customers expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners).
• Roll out new services or new pricing (cross-team work with Country managers legal teams product etc)
• Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty

Youre At The Right Place If :

• Looking for a 6-month internship
• English and French are no-brainers (fully professional capability). If youre extra cool and speak more languages bonus points for you!
• Strong analytical skills (Pack Office - Excel and PowerPoint skills)
• Strong organizational and project management skills (communication skills and data-driven)
• You are proactive have team spirit and a high capacity to federate and work with transversal teams
• Experience in fintech or insurtech is a plus but not mandatory

About this internship :

• Starting date : July 2025
• Duration : 6 months Full-time internship (35h / week - Monday to Friday)
• Location : Paris France
• Requirement : You must have an internship agreement provided by your French school.

Recruitment Process :

• Video-call Interview with the Talent Acquisition Specialist
• Live Case Study Skills fit interview with the direct manager
• Cultural fit interview with another person in the team

WHY SHOULD YOU JOIN US

At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level youll enjoy impact-driven work with hands-on career development in an innovative driven and fast-paced environment with benefits to match like :

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.
• Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
• Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.

At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.

Required Experience :

Key Skills

Microsoft Office,Organizational skills,Growing Experience,FileMaker,Microsoft Outlook,Microsoft Word,Microsoft Powerpoint,Research Experience,Microsoft Excel,Project Management,Project Management Software,Auto Restoration

Employment Type : Intern

Experience : years

Vacancy : 1