Inside Sales Senior Programme Lead (H/F) - FRANCE

TN France; Roissy-en-France; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic leader to oversee GTS Education Plans, develop high-standard training, and engage with key stakeholders. This role requires a minimum of 7-10 years in the IT industry, excellent communication skills, and a strong focus on continuous improvement. The successful candidate will drive accountability, manage European stakeholder relationships, and ensure successful program implementation within budget and on schedule. If you are adaptable, solution-oriented, and passionate about mentoring others, this opportunity is perfect for you.

Qualifications

• 7-10 years of experience in the IT industry required.
• Excellent oral and written communication skills in native language and English.
• Strong awareness of the marketplace and industry stakeholders.

Responsabilités

• Oversees GTS Education Plans and ensures effective communication methods.
• Leads planning and implementation of training programs throughout their lifecycle.
• Mentors team members in leadership and stakeholder management.

Connaissances

Leadership

Stakeholder Management

Problem-Solving

Communication Skills

Time Management

Negotiation Skills

Adaptability

Coaching and Mentoring

Continuous Improvement Mindset

Description du poste

Job Description:

• Oversees GTS Education Plans, ensuring communication methods are fit for purpose and LMS system is fully utilized.
• Delivers and continuously reviews training, developing new high-standard training areas in collaboration with GTS Lead Trainers.
• Engages with key stakeholders within GTS operational teams to identify and assess educational needs.
• Ensures all programs include an effective people plan, which is then executed.
• Partners with business leaders to deliver programs supporting Inside Sales and GTS objectives.
• Leads planning and implementation of programs throughout their lifecycle, from initiation to closure.
• Reviews program scope, goals, and deliverables regularly.
• Tracks and advises on program deliverables and tasks.
• Owns and resolves issues during programs, proactively managing risks.
• Drives team accountability for staying on budget, on schedule, and achieving outcomes.
• Communicates expectations clearly to stakeholders and team members, securing acceptance and meeting objectives.
• Provides status reports on progress, issues, and resolutions to stakeholders.
• Manages escalations effectively for issues or risks impacting the program.
• Mentors team members in leadership, methodology, stakeholder management, and skills development.
• Conducts program reviews, post-implementation, and continual improvement assessments.
• Supports Computacenter’s mission and core values.
• Ensures training resources are in place, adopted, and updated.
• Implements programs to high standards, delivered on time and within budget, with successful user adoption.
• Manages European stakeholder relationships at all levels.
• Requires a minimum of 7–10 years of experience in the IT industry.
• Possesses good awareness of the marketplace, industry, and stakeholders.
• Understands how GTS operates and has process understanding of Inside Sales and GTS operations.
• Identifies decision-makers and leverages relationships to improve service.
• Exhibits excellent time management, independence, and solution-oriented work style.
• Maintains a growth mindset and focuses on continuous improvement.
• Demonstrates problem-solving, decision-making skills, and goal orientation.
• Has a high level of cost awareness and customer focus.
• Possesses very good oral and written communication skills in native language and English.
• Willing to travel and experienced in working across cultures.
• Has excellent coaching, mentoring, relationship-building, and stakeholder management skills.
• Understands SLA management and contractual KPIs.
• Possesses influencing and negotiation skills, with the ability to motivate virtual teams.
• Capable of resolving complex issues, multitasking, and working efficiently.
• Flexible, adaptable to change, and organized.