Inside Sales Senior Programme Lead (H/F) - FRANCE

TN France; Gonesse; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic professional to oversee GTS Education Plans and enhance training delivery. This role involves collaborating with stakeholders, managing programme lifecycles, and ensuring successful outcomes. The ideal candidate will have extensive experience in the IT sector, strong leadership abilities, and excellent communication skills. As part of a forward-thinking organization, you will drive accountability for programme results and foster a culture of continuous improvement. If you are passionate about education and stakeholder engagement, this opportunity is perfect for you.

Qualifications

• 7-10 years of experience in the IT industry.
• Excellent communication skills in native language and English.
• Proven coaching and mentoring skills for virtual teams.

Responsabilités

• Oversees GTS Education Plans and ensures effective communication methods.
• Partners with business leaders to deliver programmes supporting Inside Sales.
• Mentors team members, focusing on leadership and interpersonal skills.

Connaissances

Leadership Skills

Stakeholder Management

Problem-Solving Skills

Time Management

Negotiation Skills

Communication Skills

Coaching and Mentoring

Description du poste

The job description provides a comprehensive overview of the responsibilities and requirements for the role. However, the formatting can be improved for better readability and engagement by using appropriate HTML tags effectively. Additionally, some sections could be condensed or clarified to enhance focus and conciseness. Here is a refined version:

Job Description:

• Oversees GTS Education Plans, ensuring communication methods are fit for purpose and LMS systems are fully utilized.
• Reviews and improves training delivery continuously; collaborates with GTS Lead Trainers to develop new high-standard training areas.
• Engages with key stakeholders within GTS operational teams to identify and assess educational needs.
• Ensures all programmes include effective people plans, which are executed successfully.
• Partners with business leaders to deliver programmes supporting Inside Sales and GTS objectives.
• Leads planning and implementation of programmes throughout their lifecycle, from initiation to closure.
• Reviews programme scope, goals, and deliverables regularly.
• Tracks and advises on programme deliverables and tasks, resolving issues proactively.
• Drives accountability for programme results, ensuring on-budget, on-schedule delivery with expected outcomes and adoption.
• Communicates expectations clearly to stakeholders and team members, gaining acceptance and achieving objectives.
• Provides regular status reports on progress, issues, and resolutions.
• Manages escalations effectively for any programme-related risks or issues.
• Mentors team members, focusing on leadership, stakeholder management, and interpersonal skills.
• Conducts programme reviews, post-implementation, and continual improvement assessments.
• Supports Computacenter’s mission and values, fostering a culture of winning together.
• Ensures training resources are in place, adopted, and updated.
• Delivers programmes to a high standard, meeting success criteria, timelines, and budgets, with successful user adoption.
• Manages European stakeholders effectively at all levels.

Minimum Qualifications:

• 7–10 years of experience in the IT industry.
• Good understanding of the marketplace, industry, and stakeholders.
• Knowledge of how GTS operates and day-to-day business within Inside Sales and GTS.
• Ability to identify decision-makers and leverage relationships for service improvement.
• Excellent time management, independence, and solution-oriented work style.
• Continuous improvement mindset and growth orientation.
• Strong problem-solving, decision-making, and goal-oriented skills.
• High cost awareness and customer focus.
• Excellent communication skills in native language and English.
• Willingness to travel and experience working across cultures.
• Proven coaching, mentoring, and motivational skills for virtual teams.
• Ability to build relationships with key stakeholders and senior management.
• Understanding of SLA management and contractual KPIs.
• Influencing, negotiation skills, and adaptability to change.
• Experience in resolving complex issues and multi-tasking efficiently.