Inside Sales Senior Programme Lead (H / F) - FRANCE

1. Oversees GTS Education Plans including ensuring communication methods are fit for purpose and LMS system fully utilized.
2. Training delivered is continuously reviewed and improved, and new training areas are developed to a high standard in collaboration with the GTS Lead Trainers.
3. Continuously engaging with key stakeholders within the GTS operational teams to identify and assess teams' education needs.
4. Ensures all programmes of work delivered include an effective people plan, which is subsequently delivered against.
5. Partners with business leaders to deliver programmes that support Inside Sales and GTS objectives.
6. Leads the planning and implementation of programmes(s) throughout the lifecycle of work, initiation through to closure.
7. Oversees the review of programme scope, goals, and deliverables.
8. Tracks and advises on programme deliverables and tasks.
9. Owns and resolves any issues that arise during the programme and proactively drives risk mitigation activities.
10. Drives team accountability for programme results of staying on-budget, on-schedule, and delivery of outcomes/adoption as expected.
11. Communicates clear expectations to key stakeholders and programme team members, including gaining acceptance and accomplishing programme objectives.
12. Provides status reporting throughout the programmes of work to stakeholders on progress, issues, and resolutions.
13. Effective escalation management for any programme-related issues/risks that will impact the programme of work negatively.
14. Mentors team members including aspects of leadership, methodology, approach, stakeholder management, and people skills.
15. Conducts programme reviews, post-implementation reviews, continual improvement reviews, and adoption reviews.
16. Embraces and supports Computacenter’s mission and winning together values.
17. Ensures training resources (new courses, repository, administration system) are in place, adopted, and updated.
18. Implements programmes to a high standard, that meet the initial success criteria, are delivered on time and budget, and adopted successfully by the users.
19. Effective European stakeholder management at all levels.

Minimum Requirements

1. Minimum 7–10 years experience within the IT industry.
2. Good awareness of the marketplace, industry, and stakeholders.
3. Good understanding of how GTS operates.
4. Good process understanding for day-to-day business within Inside Sales and GTS.
5. Identifies decision makers and leverages relationships to improve service.
6. Excellent time management as well as independent, solution-oriented work.
7. Continuous Improvement and growth mindset.
8. Problem-solving, decision-making ability, and goal-oriented work style.
9. High level of cost awareness and customer orientation.
10. Very good oral/written communication skills in native language.
11. Ability to converse in English to a very good level.
12. Willingness to travel.
13. Experience working across multiple cultures.
14. Excellent coaching and mentoring skills.
15. Coordinates, organizes, and prioritizes own work.
16. Flexible and adaptable to change.
17. Experience in building relationships with key stakeholders and senior management.
18. Understanding of SLA management & contractual KPI requirements.
19. Influencing and negotiation skills.
20. Proven ability to motivate and build strong virtual teams.
21. Strong communication skills, both written and verbal.
22. Experience in resolution of complex issues.
23. Proven ability to multi-task, stay organized, and work efficiently.