Inside Sales Representative

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Cover all types of activity to support the business generation together with External Sales.

Responsibilities and Tasks

All customer-related administrative business creation activities:

• Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations on a global basis (other RMC to advise) by providing the sales prices to Customer Service.
• Sample order processing and follow-up together with External Sales to optimize the opportunity for Murata’s products to be included in new designs.
• Master file maintenance in cooperation with Customer Service to facilitate the day-to-day management of the customer’s account.
• Maintain accurate customer information to keep a clear record of customers’ specific requirements.
• Coordinate the quotation process with External Sales: prepare calculations, conduct annual negotiations, manage quotations; maintain (global) price files and follow-up activities (adhering to internal regulations and Export Control regulations).
• Register and maintain special global price groups.
• Join customer visits with External Sales when needed (e.g., annual negotiations, Logistics/SCM, etc.).
• Continuously monitor sales margins and collaborate with External Sales to take countermeasures when necessary.
• Track sales figures of customers together with Sales and Business Planning.
• Manage global LOI tracking and shortage management in collaboration with Global Account Management.
• Support contract management in cooperation with Customer Service and other operational departments (SCM topics, lead times, appendices, etc.).
• Maintain excellent working relations with customer contacts.
• Facilitate smooth communication and positive cooperation between Inside Sales and other Murata departments.
• Follow up with External Sales on timely customer payments and resolve issues (e.g., price differences, Debit/Credit Notes, etc.).
• Support internal and external projects.

Required Knowledge/Experience

• Secondary school level or comparable commercial education with at least 3 years of professional experience.
• Experience with ERP systems (USSO/AS400, SAP, etc.).
• Proficient in English and the local language, both spoken and written.
• Good skills in standard software (MS Office, etc.) and Murata-specific software.
• Basic product knowledge.
• Basic understanding of Quality Management.