Inside Sales Representative

TN France; France; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen engagierten Mitarbeiter, der die Kundenbeziehungen pflegt und den Verkaufsprozess unterstützt. Diese Rolle umfasst die Verwaltung von Kundeninformationen, die Koordination von Angeboten und die Zusammenarbeit mit dem Vertriebsteam. Sie werden die Möglichkeit haben, an spannenden Projekten zu arbeiten und Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice und eine proaktive Einstellung haben, ist dies die perfekte Gelegenheit für Sie, Teil eines wachsenden Teams zu werden.

Qualifications

• Mindestens 3 Jahre Berufserfahrung im Kundenmanagement.
• Erfahrung mit ERP-Systemen und MS Office.

Responsabilités

• Verwaltung von Kundeninformationen und Unterstützung des Verkaufsprozesses.
• Koordination der Angebotsprozesse und Pflege von Preisdateien.

Connaissances

Kundenbeziehungsmanagement

Verhandlungsführung

Datenmanagement

Analytische Fähigkeiten

Formation

Sekundarschulabschluss oder vergleichbare kaufmännische Ausbildung

Outils

ERP-Systeme (USSO/AS400, SAP)

MS Office

Description du poste

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Cover all types of activity to support the business generation together with External Sales.

Responsibilities and Tasks

All customer-related administrative business creation activities:

• Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations on a global basis (other RMC to advise) by providing the sales prices to Customer Service.
• Sample order processing and follow-up together with External Sales to optimize the opportunity for Murata’s products to be included in new designs.
• Master file maintenance in cooperation with Customer Service to facilitate the day-to-day management of the customer’s account.
• Maintain accurate customer information to keep a clear record of customers’ specific requirements.
• Coordinate the quotation process with External Sales: prepare calculations, conduct annual negotiations, manage quotations; maintain (global) price files and follow-up activities (adhering to internal regulations and Export Control regulations).
• Register and maintain special global price groups.
• Join customer visits with External Sales when needed (e.g., annual negotiations, Logistics/SCM, etc.).
• Continuously monitor sales margins and collaborate with External Sales to take countermeasures when necessary.
• Track sales figures of customers together with Sales and Business Planning.
• Manage global LOI tracking and shortage management in collaboration with Global Account Management.
• Support contract management in cooperation with Customer Service and other operational departments (SCM topics, lead times, appendices, etc.).
• Maintain excellent working relations with customer contacts.
• Facilitate smooth communication and positive cooperation between Inside Sales and other Murata departments.
• Follow up with External Sales on timely customer payments and resolve issues (e.g., price differences, Debit/Credit Notes, etc.).
• Support internal and external projects.

Required Knowledge/Experience

• Secondary school level or comparable commercial education with at least 3 years of professional experience.
• Experience with ERP systems (USSO/AS400, SAP, etc.).
• Proficient in English and the local language, both spoken and written.
• Good skills in standard software (MS Office, etc.) and Murata-specific software.
• Basic product knowledge.
• Basic understanding of Quality Management.